Comfort Suites San Jose Airport

The entrance to hotel is from parking lot not on the Main Street. Staff is friendly and room is clean and spacious. There is not a lot of varieties of food for breakfast but get all the basics: eggs, sausages, bread, bagel, yogurt, waffle, coffee and tea. Sound proofing is not too good. The light rail (tram) stop (Gish stop) is about 2 min walk. Very convenient.

I expect any Comfort Suites (or higher) level hotel with “Airport” in its name, and within a couple of miles of the airport, to have a courtesy shuttle. This one does not, which added the Lyft cost both ways to the cost of staying here. I knocked off a star because of this. Otherwise, a generally Comfort-quality stay - in other words, just fine, comfortable, no ugly surprises, also no superlative surprises. A perfectly good three-star stay. If you stay in the midrange Choice hotels often, you know what I’m talking about.

This rating was not easy to give. San Jose is not a place we felt “safe” in. We thought that by staying near the airport we would have a better comfort level. However, when we parked in the covered parking there seemed to be a worker sitting in the garage with headphones and was polite and said Hello, but we couldn’t tell if he was a security guard or employee on a break. Like I said, he was very polite so we didn’t put any thought into it. We checked in and the room was fairly clean. What really took us by surprise was the fact that we had checked in late at night so the next morning when we opened the curtains and found that there were homeless people living in the parking lot on the opposite side of where we were parked. Nothing against homeless but it isn’t good for them to be in the parking lot of a business. No complaints with the hotel staff. The hotel staff were very nice and polite. We likely would not stay there again due to not having confidence in our safety and/or security.

This is the second Comfort Suites where I made a reservation, but did not stay due to the condition of the property. They show pictures on their site indicating a Denny's Restaurant with an arrow pointing to the location. There is NO Denny's there! Also show pictures of their "Market" with soft drinks, snacks, etc. The only thing on the Market shelves was dust. As in completely bare! Hand sanitizer dispenser next to elevator empty.! Hallways a wreck. Lamp shades in room sitting on top of the bulbs, not attached to the lamp itself.

Very Friendly Front desk! Sol the Manager was very professional. Housekeeping was so nice even if they speak very little English. It's taken over by new owner, I believe this place will be better. I heard it was one of the most recommended hotel couple years back.