Arena Hotel

This property is a dump and unsafe, and it has been converted to a homeless shelter but still sells rooms to unsuspecting tourists. DO NOT STAY HERE! Stains, dust, black mold, hostile staff, freezing cold rooms with only a single blanket and rock-hard pillows, a non-working shower, old bedsheets adorning the ratty lobby furniture, and the whole place smells of tobacco and pot. I fled after six sleepless hours. It's also untrue that there is free airport shuttle service, and I ended up paying $68 RT for a cab. They demand an extra $100 on a credit card for potential "damage", which was laughable considering all the damage I found in my miserable room. REPEAT: DO NOT BOOK THIS PROPERTY.

We stayed at this hotel back in 2017. One of the attractions was that it was a short walking distance away from the SAP arena where we were watching the competition. The hotel at that time was comfortable, offered a breakfast buffet in the mornings, and had hospitable personnel. We came back to this hotel in January, 2023, and discovered how the hotel has deteriorated— elevator is not working, no buffet breakfast, and generally a very worn look. We met a fellow customer who said to us that the hotel may have been in the process of being converted to a homeless shelter. We looked this up and found out it was true. That accounted for why the owners are obviously not putting money into basic upgrades.

Great location, comfortable beds, customer service is the best, and the rooms even come with a jacuzzi. Really would come back any time. My car had easy parking, there's a mini fridge in the room, and a heatet too. It's close to downtown and the freeways too. Thanks !

Canceled my room and gave it away for a higher price while I was standing in line to check in. Booked a room almost a month a month in advance. I showed up from out of town early. I asked if I could check in early. I wanted to park my car and go explore, also wanted to make sure all the paperwork was done for when the room was ready. I was told by the front desk, "No." Okay well I know my room isn't available but let get the paperwork done. "No." Dead stare. No explanation. I've never had such uncommunicative and bad service at a hotel. I came back at 5pm and waited in line with about 30-40 people to finally check in. Everyone around me was there for a concert and were trying to get into their room in time to get ready to go to the concert. People were doing their hair in the lobby as there was one guy at the desk. I waited for an hour and half in line and when i got was about the 3rd person the desk guy gets on the phone and stares at me while talking. I get to the front desk and I spell my name for him and he instantly tells me I have no room. I get out my phone to verify the reservation and i see i got an email about 15-20 minutes before i got up to him cancelling my reservation. He did say they tried to charge my card, which had been stolen, canceled, and replaced since I booked the room. I tried to give him the replacement or a new card, no. You're room is gone. There were 20 people behind me. How could my room be gone when they literally canceled minutes before i got to the desk. I've never been to a hotel where they verify your card before you check in. All this could have been avoided if they had let me check in at 2pm when i got there. How was I supposed to know someone would steal my card info? the guy was an **** about it.

Haven't received my deposit back yet and my credit card company haven't either... travelled so far just to be robbed £82.24... not happy at all give me my money... air con was stuffy and hot wifi kept dropping out just terrible not worth the price..