Rumors Resort Hotel

The accommodation excels in cleanliness, comfortable rooms, and exceptional service. Guests appreciate the prime location, outstanding facilities, and delicious breakfast options. Some meals require advance booking.

We had stayed at this hotel for 1 overnight. The electricity company had an outage and with that no water or a back up generator was at this big hotel that was booked out for the weekend. We called the number provide for assistance to inquiry about any water for us to brush our teeth, use the bathroom or take a shower but was advise that none was at the BIG BOOKED OUT HOTEL! so we verified with the front desk (Cristian) if the electricity came back the time for check out if we can stay and use the water to get ready. Cristian (front desk clerk) advise I’m sorry you need to check out at 11. I’m telling this young man that we need to shower and tidy up ourselves. He was so inconsiderate stating we can only be allowed until 12 with or without being able to take a shower, use the bathroom or brush our teeth. I requested that we will need to speak to a manager or someone hire because we this was insane. No consideration for none of the guest. People had to leave that way (no bath, use of bathroom or brushing of teeth). Don’t talk about the pool…it is cloudy and the walls have mildew all around. The kids section was filled with dirty. Over all, the electricity came back at 11 (check out time) we then advise (Cristian) that will stay and take a shower and get ready to leave. We did so IMMEDIATELY to leave that place and never returning. I don’t recommend Rumors hotel and there service. Sorry!

We overnighted at Rumors hotel on October 15, 2022. The room was fine, large comfortable king size bed. Nice clean room with AC. The check-in was smooth. We were told they have a Karaoke night that ended at 12.00 AM and when we asked the front desk guy if we would hear the music in the room, the guy said that no guest had complained. This was not the reality for us. The Karaoke was very loud and we had to bear this off tuned singing until midnight. The worst part of the experience was that the guests above us were walking in and out of their rooms and opening and closing scraping doors all night. The problem were not the busy guests but the LACK OF MAINTENANCE since the doors needed to be cut or shaved so that they don't scrape the floor which was immediately above our ceiling. The hinges need oil so that the door does not make noise. This problem seems to be from all the surrounding doors above and in front of us. The loud noise of the scrapping doors and unoiled hinges went on until 1.30 AM. We informed the hotel that night through WhatsApp, a number they made available for guests. We did not get any response or assistance to move us to another room. Until the following day at 7.00 AM, we heard back saying that was "out of their control" and they were sorry for inconveniences caused. (Very lame, very poor management, and very poor customer care). So why provide your hotel guests with a WhatsApp number if there is no one available to help? This makes no sense. If you would like to go to San Ignacio, Cayo District, Belize and have a night of insomnia, this is your hotel of choice. The hotel has an incredible potential but it seems that they cannot decide between having a bar atmosphere with very loud music by the pool (perhaps for the public) and a hill side tranquil hotel. Its a pity because the view is stunning overlooking distant Mayan mountains, hills, valleys and an ever green lush jungle. Regarding food service by the poolside second floor, they messed up the ceviche order and we had to wait approximately an hour to get served.