Hotels near Joice Street Steps in San Francisco

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

Stayed here for 2 nights and was pleasantly surprised. Prices are quite affordable considering it's in San Francisco. The location was great. I booked this hotel in particular primarily because of its rather close proximity to the BART station. It is indeed only a 10-minute walk from Montgomery station, although if you're arriving from the airport be prepared to drag your bags uphill. The hotel is smack dab in the middle of Chinatown in a rather busy area. I never felt unsafe here, whether evening or early morning, as there are always people milling about minding their own business. If you like walking, you can journey to Fisherman's Wharf within 30 minutes on foot, which is what I did. You can also walk in the opposite direction toward Westfield and Target if you like to shop. There are several bus stops and tram lines nearby. As for the room, it was small but didn't feel cramped. There's no air-conditioning but it was rather chilly in July so I had no issues with heat. No problems with the shower either. Checking in and out were a breeze. I was even able to order food through GrubHub (because most restaurants in that area close at 8 pm even on weekends, which I found out the hard way!) I suppose my only complaint would be that you can definitely hear your neighbors at all times. I could hear someone stomping on the floor above, and sometimes I'd get noise from the rooms adjacent to mine. I was able to sleep just fine, though, as the bed was really comfortable. I'd changed my hotel to this one at the last minute and I'm glad I did. Apart from the occasional noise, I had a lovely stay.

We chose this hotel as part of a package deal with BA. The location is great, the view from the room and service staff (bell hop, cleaning team etc) we're lovely. There were definitely more cons than pros for this place. We requested a replenishment of tea, creamer and sugar which never arrived. We ordered a $7 croissant which took 45mins to arrive and even after the $6 delivery charge and 15% the bill was $24?! We sent that back. We asked the reception for some advice on a travel ticket, which was wrong. The first day we decided to try breakfast at the hotel, I strongly recommend finding somewhere else. It was almost $100 for 2 classic breakfasts (toast, egg, bacon or sausage) and some OJ, not worth the money AT ALL. When we gave our feedback on checkout, the front of house was dismissive, unapologetic and we are leaving feeling disappointed with that service. Such a shame

Lovely hotel, in a great location, good access for the city, comfortable with great communal spaces. The staff are all really friendly and helpful, 2 people of note to mention The guy behind the bar is brilliant, knowledgable, friendly and funny, a real pleasure. There is a (really) young lady on reception/check-in, she is lovely and I don't want to knock her, but she needs more training, her default is to say no to everything, not because she is being difficult, I just don't think she has the knowledge or authority to find solutions. It makes it frustrating for me as the customer and I'm sure, for her, trying to deal with people and not resolving issues. It makes you avoid her and wait for someone else to deal with. The Concierge and Valet Parking staff were brilliant, took away all the thinking on parking and restaurants etc. We would definitely stay here again if in San Fransisco

Friendly desk staff. The building is old but the elevator is atmosphere and pretty. In the room I was a little worried about the air conditioning noise. I heard a little bit even though I was squeezed. San Francisco lacks parking space, but I had a good parking lot around the hotel, and the parking lot of the hotel affiliated parking lot was a bit expensive, but still (thanks to that) Efficiently, I could save as much money as I could. Best service beyond the shortcomings! Breakfast service. Really delicious ~~ ^^ And the hot water pressure was great ♡ I'm going to this hotel again.

The hotel is very conveniently located in the city, and the service is excellent. However, it is a bit puzzling that an additional 35USD Destination Fee was deducted every day during the stay.

When we reached hotel, we were informed to pay destination fee of USD25 (excl tax) per day, you may use it to make purchases in hotel. Need to request for kettle n bedroom slippers n etc. The shower tap was so confusing to use. The toiletries was not check n refill (eg: no conditioner at day 3). There is only 1 toilet roll, no spare one. The phone can only use with speaker, cannot use receiver cos there is no cord. The service is below expectation for a reputable hotel like Westin n destination fees is really a surprised.

Another disappointing experience. The booking price was more than 4,000 and one night. I thought it was better than Liz. The result was that I found a Samsung hotel and the front desk offered two thousand. Two big and one small gave two single bed rooms, the front desk means to act according to the order. She has no responsibility. The room we booked is wrong. The problem is that Ctrip can answer that I have paid such a high price. I can't get the corresponding service because I chose the wrong one? At checkout, there was an additional $30 in facility fees per day, but the Ritz Hotel did not. According to Ctrip's regulations, this fee is paid separately by me. Ctrip defines the rules as perfect for themselves, without any problems. I just want to remind you that it is very simple for me. I paid a high premium. My expectation is to get better service. I can live comfortably in two big and small, I will not spend too much time researching. How big is the bed, and there is an extra cost to pay. Where can I provide a satisfactory reservation service, I am going to book it, but Ctrip is obviously not. Thank you, goodbye Ctrip.

The hotel is in a very good location, with all attractions within walking distance. The hotel has the quietest air conditioning noise among the hotels I have stayed in in the United States.

I love the location, it is so close to Union Square, with restaurants and Bank of America only walking distances away. Macy's and other stores are also very close and Chinatown only 15 minutes walking if you want to look for Chinese food. I also feel safe while staying here because the neighborhood is secure (of course you also need to stay alert & careful).