Kasa the Addison San Francisco

AVOID! We have encountered several significant issues that have greatly impacted our stay: - **Cleanliness**: Upon arrival, we found towels with visible hairs (a lot) and disturbing amounts of hair and debris inside the washing machine. Additionally, dust was present on the floors, creating an uncomfortable environment. - **Bathroom Privacy**: The bathroom is situated directly opposite the kitchen and dining area without a fully closing door, which lacks the necessary privacy for guests. This arrangement is far from what we anticipated for our stay (I.e., someone using the toilet, whilst eating right outside - awful layout). - **Disruptive Wi-Fi Device**: The Wi-Fi device emits a constant flashing light right next to the bed (genuinely right next to the bed), disrupting our ability to rest peacefully through the night. - **Noise Disturbance**: The walls are alarmingly thin, resulting in constant noise from neighboring units. We have struggled to sleep due to the disturbances from both sides and above. - **Lack of Privacy with Blinds**: We faced a significant lack of privacy as we were unable to open the blinds for natural light, as they faced directly into another residence. This situation considerably hindered our overall comfort during our stay. - **Subpar Customer Service**: The customer service is outsourced to a team in the Philippines, which has proven to be unresponsive. When they do reply, their responses often feel scripted and provide little genuine assistance, further exacerbating our frustration. - **Refusal to Refund and Allow Check-Out**: Despite the numerous issues encountered, our request for a refund and permission to check out was denied, leaving us with no option but to endure an unpleasant experience.

The apartment was perfect for our stay. Very comfortable, clean and quiet. The kitchen was well stocked although we only used for coffee and toast. There is a large closet with plenty of room for hanging clothes and storing suitcases. Great location. Easy and clear communication. Would definitely go back.

Everything i needed was there for me and I felt safe and secure Communication was excellent with virtual staff Ammenities were new and well thought out Location was excellent and quiet while close to everything I needed

Place was so nice and clean we were so happy to stay at Kasa. The only little thing we had a problem with was bathroom. It was kinda small and sink was too low and small. Other than that this place was super nice. The location was amazing, everything was so close we walked every day to get our food and explore. I would definitely recommend this place and if we ever decide to come back to San Francisco this will be our stay place!!