Extended Stay America Suites - San Diego - Hotel Circle

Company put us up here while my guys were to do a job. There is not a visible sign where the lobby is, which would be helpful. We arrived early and was told that the room wasn't clean, but they would call when it was; they didn't. When my husband went to check in at 4 the person let it slip that it'd been ready for 3 hours, she had no response when asked why we weren't called. They charged us $5 per parking space, and almost $260 pet fee, which we thought was outrageous. Our room, which was supposed to be non-smoking but had a few burns in the carpet and the counter tops had several burn spots as well. And the linoleum was coming up in one spot. The shower head was leaking, spraying water all over the wall, we reported it twice and no one ever came to fix it. The refrigerator went out and it took them a day and a half to do anything. They said they came up to the room and no one was there, I was there the entire time, which I told them but there was a pet sign on the door so.... We were unfortunate enough to have some very disruptive neighbors that decided to fight until 2 or 3 in the morning, several nights in a roll. Along with several kids that were, it seemed just left to run the halls. Area was very busy, all or a lot of the hotels all in that one area: hence the name of the road. Bums/homeless were all over the area, definitely didn't feel save leaving our equipment there.  Their breakfast consisted of instant oatmeal and coffee which they wouldn't put out until 5:30/6 am. This was not our 1st extended stay but most definitely our worse.

Had two confirmed reservations that were made over a month ago. At one o'clock in the afternoon on day of check-in, I received a call from the hotel advising no rooms available. Apologized but nothing able to be done. Created a major stress filled scramble to get replacement rooms. As a very popular event going on in the city this past weekend, not easy to do. Extended Stay, you can do much better!!

Hotel is convenient located off Interstate 8. Security is on staff in the parking lot which gives it a safe feel. Susan at the front desk is amazing, polite and accommodating. Rooms are spacious, clean and the environment is quiet and welcoming. I would definitely recommend this Extended Stay location as it will be my go to spot for trips to San Diego!