Sheraton San Diego Hotel & Marina Reviews
Sheraton San Diego Hotel & Marina
1380 Harbor Island Drive, San Diego, California, 92101View Hotel Details
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1 night
Sheraton San Diego Hotel & Marina Guest Reviews
4.1/5
Very Good
62 review
Verified reviewsLocation4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(62)
Positive reviews(59)
Reviews with photos/video(17)
Awesome stay(9)
Convenient location(5)
Negative reviews(3)
Guest User
Classic, Guest room, 1 King, Marina view, Bay Tower, Balcony
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 28, 2024
This is our 4th time staying here and will always be our first choice! Great views and vibes every time.
Guest User
King Room
Stayed in Aug 2024
Couples
5 review
Very Good
Posted on Sep 4, 2024
Even though I gave them a score of 4, if the is an overall rating I would give a 3. They messed up my reservation. I booked a king bed with bay view but instead they put me in a room with 2 double beds and the view was the back of a tennis/pickle ball court. Room was on first level of Lanai tower near end of the hallway close to stairs so high foot traffic so noise come from everywhere, footsteps from second level, hallway, and from outside balcony.☹️
Not worth the room price per night
Constancechan
Classic, Guest room, 2 Double, Bay Tower, Balcony
Stayed in Jun 2024
Travel with friends
11 review
Amazing
Posted on Aug 27, 2024
The environment is really nice and the hotel is really clean, we had a pleasant stay here! They offer free hotel shuttles however it only operates till midnight
Rui
Deluxe 2 Queen Guest room with Marina view and Tower and Balcony - High floor
Stayed in Jun 2023
Family
21 review
Posted on Jun 12, 2023
The self-parking is $47 every day, rediculously high. There is no blanket cover, only loose sheet, which is very easy to be kicked off by kids. The room service is by request only.
Guest User
Traditional, Guest room, 2 Double, Marina Tower, Balcony
Stayed in May 2023
Family
28 review
Outstanding
Posted on May 29, 2023
Nice hotel, beautiful view, very comfortable, staffs are very polite. Recommend this hotel and we will be back next time
Guest User
King Room
Stayed in Mar 2023
Business travelers
1 review
Outstanding
Posted on Mar 22, 2023
Unfortunately, the guests above me were up all night. I had a 7 a.m. flight, and it looked like there was a bachelorette party or wedding reception at the hotel. Some of those attendees were in the room above me. They were up until 4 in the morning making noise. I really like the hotel and location, I travel through San Diego frequently, and the hotel experience there has been great. Guess I picked the wrong night.
Guest User
Marina Tower Two Double Room
Stayed in Jun 2022
Travel with friends
1 review
Outstanding
Posted on Jun 21, 2022
Hotel was great needs to be updated but clean and the staff was awesome big thank you to MJ bevmgt
stanbrr
Classic, Guest room, 1 King, Bay Tower, Balcony
Stayed in Aug 2024
Solo travelers
3 review
Outstanding
Posted on Aug 28, 2024
The location is very good. The small balcony in the room faces the harbor and the swimming pool. The sound insulation is good. It is close to the airport but there is no airplane noise at night. The free airport shuttle is very convenient, with one every 15 minutes or so.
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Guest User
King Room
Stayed in Sep 2024
Couples
41 review
Outstanding
Posted on Sep 14, 2024
The hotel gave me a room with a super large balcony. There is a yacht marina next to it where I can see the sea. There is a shuttle bus to the airport every day. It is a good choice as a tourist hotel and an airport transition hotel.
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Guest User
Classic 2 Double Guest room with harbour view and Tower and Balcony - High floor
Stayed in Jun 2024
Business travelers
7 review
Great
Posted on Jul 28, 2024
The room has a terrace facing the sea. You can go downstairs and run along the beach. The environment is very good.
Note that there are two towers. Don't make a mistake when booking.
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Response from Property: Thank you so much for your wonderful review! We are glad that you enjoyed the ocean view and the proximity to the bay. We greatly appreciate your insights on the tower assignment as well. We look forward to hosting you again for future occasions!
Guest User
Classic, Guest room, 1 King, Bay Tower, Balcony
Stayed in Jun 2024
Business travelers
4 review
Very Good
Posted on Jun 8, 2024
The room is big, it's in the Bay Tower. It's my first time there. After checking in, I dragged my suitcase for more than 800 meters. Although it's next to the airport, there was no noise. What I didn't get used to was that the bathroom was too old. There was no shower room.
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ichiban_
Classic 1 King Guest room with harbour view and Tower and Balcony - High floor
Stayed in May 2024
Business travelers
1 review
Amazing
Posted on May 20, 2024
There is a shuttle bus to the hotel at the courtesy vehicle at the airport. Please note that there are two locations of the hotel, one is Marina and the other is Bay. This difference is not marked when booking on Ctrip. The shuttle driver will ask you which one you are going to. Of course, if you are not sure, the hotel staff will help you confirm. Bay is quieter. The attitude of the hotel staff is quite good. I just found a faint blood stain on the quilt when I stayed there. Because it was only a temporary stay near the airport for one night and it was already past 11pm when I checked in, I didn't report it to the front desk. Overall, it is very suitable for friends who arrive late on the plane.
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cici
Marina Tower Deluxe King Room with Skyline view and Balcony High floor
Stayed in May 2024
Solo travelers
2 review
Posted on May 10, 2024
The new room smelled so bad that I woke up at 4am. It was so stinking the whole night.
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Guest User
Marina Tower Deluxe 2 Queen Room with Skyline view and Balcony High floor
Stayed in Jun 2024
Business travelers
13 review
Very Good
Posted on Jul 9, 2024
Close to the airport, the room has a balcony with a wide view!
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栢少
Deluxe 2 Queen Guest room with Marina view and Tower and Balcony - High floor
Stayed in Jul 2023
Family
6 review
Posted on Jul 27, 2023
The front desk staff of the hotel had a very bad attitude. When my family of four checked in, they were extremely impatient and slapped the room card in front of me. The hotel building is 12 floors high, and the guest room floors are from the 4th floor to the 12th floor, and I booked a high-rise room. He initially gave me the left 4th floor. I talked to him and we booked a left high-rise room. After several negotiations, they arranged the left Room on the 6th floor.
The facilities in the room are dilapidated. When I opened the door, there was a used glue knife on the ground. The floor lamp in the room was not lit. I thought about calling the front desk for repairs, but no one answered. Then I went directly to the front desk and asked him to arrange repairs. The result , until I checked out, there was no arrangement for Li maintenance.
Finally, I complained to the hotel. They said they would return USD50 to the credit card as compensation, but they did not receive it after two weeks. I emailed it to the hotel again, they replied that if there is no record, they will refund USD50, and asked me to provide the name of the staff, but unfortunately I did not copy the price at that time.
Do not recommend this hotel, the price is not directly proportional to the service.
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