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Top rated hotels in San Clemente

Casablanca Inn
4/5103 Reviews
A normal hotel, in a nice already-loved town of San Clemente. Near the beach, shops and cafes. We booked because of the grill and clarified whether it works before checking in. As a result, it didn't work, thanks to the staff, tried to measure the gas cylinder, but it didn't help, nothing was able to fire normally. There is breakfast, but it is coffee, fruit, juice and bake in the package. The rooms themselves are decent, somewhere repair is needed
Casa Tropicana
4/599 Reviews
September 19th, 2021, I happened to find myself down at the San Clemente pier, when I noticed this angel sitting there at the Casa Tropicana, typing on her computer. She honestly took my breathe away & we locked eyes for a brief moment. She smiled at me and it felt like I’d known her for ages. Something about her was just so simple, in the sense that I felt not only greeted, but truly welcomed, to this beautiful Spanish village by the Sea. I believe I will definitely be making another stop by Casa Tropicana & perhaps I will stay there some nights & come down in the mornings to make conversation with this lovely young woman. The place is also in the best location you could ask for when staying in this delightful beach city. I cannot wait to watch the sun set into the Pacific Ocean from the room on the 5th floor, yes.. that is where I shall be staying. Till then, the memory of her will be fresh in my mind & a certain joy to recall, over & over again.
Hampton Inn & Suites San Clemente
4.2/5100 Reviews
Customer service is lacking in some of your employees. Colin, specifically, the front desk person should NOR be speaking to guests. When I called the front desk from my room asking for more pillows and blankets. Why? Because there were 4 people in the room, and the sofa bed is not the most comfortable. Colin answers the phone and said in an unfriendly tone: ”Let me see what I can do.”. That is not the way to talk to a customer. I asked him: ”What do you mean?”. He said: ”Some of the guests may have already taken all of the blankets and pillows.” Well, this is a hotel. I was under the assumption that hotels have extra pillows and blankets. Anyway, what a stupid way to answer! He could have said: ”No problem. I will have someone deliver those to you right away.” The nice gentleman who showed up from housekeeping came back to our room 4 times. He was the sweetest. I wish I remembered his name. He got us blankets, and then pillows. He even reminded me that we had pillows and blankets in the bag on the top of the closet. I also forgot that I needed an additional bath towel because there were only 3 in the bathroom. Once again, housekeeping gave me an extra towel. He was very customer-oriented UNLIKE Colin (from the front desk) who should not be working in this industry which entails being customer-focused. Maria was very good. She even helped me book the room for 7/16/2022 when I had a problem booking it online on 7/11/2022. She stayed on the phone with me until I got the booking confirmed. I had the opportunity to meet Maria when we checked out. She is very pleasant. On the other hand, Colin, should be reprimanded for bad customer service skills. He needs to GO. He also doesn't explain anything upon check-in. He rushed everything. He just handed me the key and asks me to refer to the card in the back of the key holder. He has no warmth.

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