Selina Hotels in San Carlos De Bariloche

I got there at check in time. The Receptionist asked me to wait 20 minutes for them to clean my room. 40 minutes later, I’m starting to question whether they forgot about me. Reception reassures me that they haven’t forgotten. 1 hour later, someone hands me a key and tells me it’s upstairs, the last room on the left. My reservation was ”1 room with Large bed”. When I got to the room, there were ”10 small beds”. I go back to reception asking what’s going on and clearly they try to push this back on me explaining how their bunk beds are bigger than standard. O_o I start pulling out photos and descriptions, booking refs and what not clearly showing that I booked a room with a large bed. I even got photos of the large bed from the publications. They say they’ll get the manager. About 30 minutes later, the manager doesn’t have the heart to come out himself and the reception explains that it’s not their booking platform and anyway, there’s no room available. I explain the platform isn’t theirs but it’s their account and their publication and it is therefore their mistake but nothing to be done. So basically they’re the type of people making obscure publications with contradictive descriptions and if you’re not happy with getting something else, well too bad, you already paid and tough luck. Ask any locals and they’ll assure you this isn’t a simple honest mistake. It’s very deliberate but they’ll tell you with a smile that this never happens and it’s not their fault. If they could at least be responsible for their mistakes but no. Please don’t support this kind of behavior, there are better places in Bariloche with better prices. And finally our cards to open the dorm stopped working and we started getting locked out of our room…