Guest User
June 23, 2024
We visited the restaurant and from the outside everything looked very nice, so we decided to book the spa day to celebrate my sister-in-law's birthday. But it was throwing money away. The pool was cold, the environment was not heated. Everyone was waiting for the jacuzzi, which was the only thing that could be used. I had a massage, the truth is that the masseuse did everything possible to make sure I had a nice experience. But from the massage room you could hear everyone who arrived and complain about the temperature of the water. To end the bad experience, the person at the reception made a mistake and gave me the massage turn of another passenger. And during my massage, the person in charge entered the room without even asking permission to question me why I had taken that turn. I felt completely violated and poorly treated. to the point that we couldn't enjoy the day and had to leave. The responses from the place were painful. I take the trouble to write the review because we all have the right to enjoy our vacations and experiences like this, it really ruins them. I hope it doesn't happen to anyone else