Villa Sofia Resort & Spa

The truth is that they have terrible service that leaves a lot to be desired. We arrived before check-in time and the receptionist treated us very poorly, zero empathy, we had to wait on the street with 6 degrees of heat. They don't have a waiting room, they have advertising. False since the spa is located 2 blocks away, not on the same property. I DO NOT RECOMMEND IT. TERRIBLE CARE.

Bad experience. We booked through booking and the room was a mess. In the basement practically and with almost no ventilation or natural light. The pool is in another area, across a gravel road, the place is poorly maintained. We only stayed 1 night because it couldn't last longer. Don't be fooled, because it's not cheap either.

Misleading advertising! It's a fraud. The pools are not on the property, they are in a hostel a block away and can be accessed by going out onto the street and crossing to the other block. The heated pool is in a gym. They force you to wear a hat and you share it with people who train there and get upset if there are kids playing. The outdoor pool is rented by the day to people from the neighborhood and looks like a public pool. Nobody controls the income. The continental breakfast is just coffee with toast and croissants. If you want other things you have to pay separately for something they call a "buffet" and it is also very poor. The sofa beds are uncomfortable with very thin mattresses. Parking is not fixed and you have to leave the car wherever you find a place, perhaps far from the cabin. I highlight the kindness of Sergio who serves breakfast with very good attention. The rest is pure fiasco.

Upon entering we saw dust on bedside tables and furniture, which is the least important thing since my contract was for a cabin for 4 people and when I gave it to 2 there was no type of attention to what happened since it was requested to be recognized, for that reason reason I decided not to renew my contract anymore. In the spa part, there was a lack of hygiene in the Scottish shower and other showers could not be used. In the internal pool, the lounge chairs do not have mattresses, only 3 or 4 of them have them.

10/10 excellent service and quality-price ratio! Excellent cleaning people, very spacious beds and all the comforts to be able to cook**** and enjoy an apar**ent with a cabin a**osphere!

Beautiful stay, all the staff are always smiling and respond quickly to your requests, they go out of their way to make you feel that you are cared for, the cabins are very comfortable, the beds very comfortable, neatness and very good cleaning.

Very comfortable cabins, very warm a**osphere. Simple but with everything you need to spend a pleasant stay. Ideal place as a starting point to organize the different outings to get to know Bariloche. It is ideal to have a car since there are about 10 blocks to the center of Bariloche and the streets are many hills.

In the month of November they promised me a hotel with a spa, heated pools and blah blah, when I arrived the only thing they had was a mattress to sleep on. I paid for something that they never offered me, when I asked them about it they agreed with me and looked at me, not even any type of compensation, the management does not show up, forget about it if you have a problem. They told me they couldn't give me the management number. A scam through and through. If you decide on this place, ask everything, because the only pool is the bathroom, and if you have a problem they won't solve it! On the other hand, 8 blocks from the center of streets going uphill, I do not recommend it, ever again! Anyone who wants to consult me ​​send me, we must stop feeding these types of hotels that fill their pockets with people's year-round effort. GARCAS!!!