Guest User
June 24, 2024
The staff was friendly and efficient. I don’t know his name, but I want to specifically compliment the cook who brought my food out on Saturday night 6/22 - he was incredibly friendly and after a long day of travel that was appreciated. I had a suite and appreciated the large bedroom and the sliding doors to a small porch off the living area. The bed was comfortable and the setting was surprisingly serene and quiet for a hotel near the airport. A couple of positives- the air conditioning worked well, which is often not the case in hotels, also the mini fridge got drinks very cold, also pretty rare in hotels. The biggest negative in the room was the bathroom that felt very small and cramped. Huge bedroom, very large living area and tiny bathroom The things holding me back from a 5 rating are - I personally found the directions to find the shuttle at the airport to be confusing. Maybe it’s on my, but by simply adding the phrase “go upstairs after collecting your bags” it would have saved me a lot of steps and wasted time. Also, when I did get to the hotel shuttle area and called shortly after another shuttle that just said Courtyard on the side pulled up and I started to get on that one until I verified the address - it was a different Courtyard. - While I was searching for the hotel shuttle on the wrong level, I tried calling the hotel twice and went through the menu, selecting the option to talk to a live person (I think it’s option 3). Both times it did 4 rings then a fast busy. At that point I was really frustrated. Eventually I talked to a live person by pressing zero - I appreciated the fact that they gave me 4 PM late checkout since I had a late evening flight out of SFO. However, I did not appreciate that the Housekeeper knocked on my door twice that morning, once just barging in. Plus, they need to teach the housekeeping staff how to knock appropriately - they were making very short repeated light taps - I can’t really explain it but given that it was a suite and I was in the other room, the first time I was trying to figure out what the sound was when she entered. Sounded like maybe lightly tapping quickly with a keycard. Overall, the friendly helpful staff made up for the issues.