Hotels Near Toyota Arena in Ontario

My wife and I stayed here for a quick overnight. I try to stay at Marriott properties whenever possible and stay loyal to the brand, but I just don't get this place. The hallways are dark grey and give the claustrophobic appearance of walking through submarine.The bathroom tiles look dirty (yuck).The place just doesn't feel inviting or comforting, unlike most other Marriott's I have stayed at.The most annoying thing about the stay was a lack of attention to detail or just a lack of caring on the managements part. Best example: I woke pearly, and headed down to the lobby to find coffee.In the lobby I find two unlabeled coffee urns (which is which?). I ask the front desk which is which and they don't know. I choose one, fill up my paper cups and ask where the cream or milk is, because it is not in the fridge below the coffee urns ( see photo). I am told there is none, but the front desk is able to locate 2 mini creamers after some rooting around.I make the coffee's and look for lids, and there are none.I ask the front desk for lids and after rooting around, they find 2 that are the wrong size. They say sorry, that's all we got. Off I go to the room with my mystery coffee. This isn't a world-stopping problem, but it is an example of people that just don't pay attention to details, or just plain don't care. It's the little things and special details that make a stay memorable and enjoyable, and this property does not deliver.

Overall, this property looks lovely on the outside, but is in desperate need to be updated inside. Arrival: The hotel website states that the hotel does not offer a shuttle, So after paying $15 for the short ride from Ontario Airport, we pull into the porte-cochere where the Holiday Inn shuttle van is parked. So there is a shuttle available, but it only runs very limited hours in the morning. You are on your own if your flight leaves after noon. Lobby: From my observation, the front desk staff is often in the nearby office, as there is no one behind the desk. The hotel has a small sundry area where you can purchase overpriced sodas and water ($3.50), snacks, candy. However you cannot charge the items to your room and must use a credit card on a self-checkout kiosk. We had arrived early in the day, knowing that our rooms would be several hours away from being ready. While waiting in the lobby for a room to become available, I was hoping to complete some work on my laptop. But the property would not allow me WiFi access until I could check in. Considering that I'm have IHG Premium Elite status, this seems like the least they could offer. Restaurant: Again -only Credit Cards accepted. You cannot do a room charge in the hotel's only restaurant. Limited breakfast menu - we ate upon our early arrival. When our rooms were ready and we check in, we were informed that the restaurant would not be open for dinner on Sunday and Monday - the two nights of our stay. Yet when you enter the elevators, they are adorned with advertisement for their restaurant/food offerings. Hallways: Very worn, carpets looked dirty and on our floor, the 4th, you could see what appears to be construction markings through the paint/wallpaper. It looked like faint black marker with room numbers or other symbols - is the paint so thin it didn't cover these up??? Room: The room was generally fine, although the furnishings did appear to be dated. The worst thing though was the air conditioner,. This was the loudest air conditioner I've ever heard -- sounded like the compressor of a large commercial freezer. The television offers several channels, but there are no instructions on how to access them and the remote doesn't have a numerical keypad, so you must use an up/down key to find the channel you want. Towels: As mentioned by others, the towels reminded me of the awful ones they used to give us to use after gym class in high school 30+ years ago.

Very nice hotel. It is without a doubt the best hotel that is around here. I love their deluxe rooms with the courtyard style patio. Very nice! Thier restraunt is also very nice!

There are 5 people directly upstairs from me, in a two bed hotel room, remodeling the place, or, at least, that's what it sounds like. There used to be 6 people up there but one of them got upset, cussed out his bethren, and threw rocks at them and the hotel. The homeless parking out in front of my room is a nice feature. There are drug deals taking place at the adjacent 7-11, some people stopped by and asked to use my restroom. I even discussed with the 5 people in the two bed room above me about their pounding around like this is the gymnasium, they are still at it, 8:20 at night. This makes 4 hours of pounding in a row, who knows what I have in store during sleeping hours. The hotel room is actually pretty nice, the staff is attentive and the maids are awesome. The guests are the problem, but when they are out in the parking lot screaming obscenities and throwing rocks at each other, a security guard would be able to intervene, I'm just sayin.

Clean rooms well maintained. The whole property is well maintained. Friendly staff always offering help. Great variety of items for breakfast that is hot and fresh. Clean pool area with fresh towels. Excellent parking available for all rooms.

It was a great stay the beds are comfortable the staff is very friendly and helpful the rooms are very spacious and clean it had everything we needed the suites came with top stove and they works so well we cooked full meals and I loved how we can borrow appliances like blenders waffle makers and more at the front desk we made sopes and empanadas I want to say the best part that i absolutely loved would have to be the soap the have the dove brand for hand soap lotion body wash conditioner and shampoo it was absolutely wonderful to feel like your actually at home

Room was very clean and organized. They offered Natural products for your hair and body. There was even a nice little sign that read, If you forgot a tooth brush, razor, comb or shaving cream than we would be happy to give those to you if you call and ask for them. I did notice that the vents most likely needed to be clean because even though I was not on a smoking floor, I kept sneezing throughout the night because of my allergies to smoke. I asked for a late check out the afternoon before I left and they approved it. The day of check out after a long day at work I went up to my room to pack my suitecase and my key card did not work. I called down to the front desk and the response I got was, ” You have to come back down here to get another key card.” I was upset because you would think if I asked the afternoon before for a late check out they would have either handed me another key card then or gave me a heads up that I would need to get another before heading up to my room. I had an appointment and was rushed for time but they did not even try and apologize.

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi

Yes, we flew by LAX but we drove & stayed here after arriving almost midnight so traffic was barely there. We left really early for a 6am flight at LAX on our way back so traffic was not there. The hotel was simple and clean; we were out and away to our destinations most of the time. The bathroom can use a vanity table, actually. Breakfast was spartan, to say the least. But we really enjoyed our stay as they clean & organize the room every day. Friendly non fussy service. Be ready with your IDs. Don't expect something grand; I was told they used to be part of the Super 8 chain but is now independent. We never got to use the swimming pool. We also saw a number of places to go for food and some shopping very near this hotel, which has one of its sides actually by the freeway.

Opted to stay at hotel because Claremont Doubletree was more expensive. Additionally, the hotel has closed corridors, which is safer for a woman traveling alone. PRO Clean hotel Nice shower Comfy king bed Fridge and microwave in room Climate control for air conditioning easy to use Espresso available at restaurant Easy check in. Mei was helpful and friendly! CON Both treadmills down in gym Dusty behind night stand Litter around grounds in parking lot Cell phone tower is right next to property. KNOW: $10 day for parking. I opted to park in the parking garage. Used to be Shilo Inn, more Diamond Bar area than Pomona. Wendy’s is right next door if you’re craving fries and a chocolate milk shake. Starbucks down the street. Gas station right there