Grupotel Cinco Plazas

Don't be fooled by the pictures of Cinco Plazas, it is a tired, run down, poorly maintained resort with unhelpful reception staff who shrug their shoulders as a means to addressing complaints. Dangerous light switch fittings, broken microwave and tv, wardrobe doors hanging off their rails, no plugs in the sinks, kettle flex having to be bent around a corner or placed on the floor. Honestly, avoid this place. It claims awards though these are proudly displayed in reception from the early 2000's. It appears nothing has been done to the place since. Truly one of the worst places we have stayed in years. Asked to move and were offered a downgrade, what must that have been like??!!

Currently staying here and it’s a nice place but the attitude of the staff is such a let down.. we are a family with 3 children and the reserving of sunbeds situation is just insane. For 2 days in a row now we haven’t been able to secure a place by the pool due to other selfish grown adults ‘reserving’ sunbeds by 10pm the previous night, leaving our children and ourselves disappointed. I brought this to the attention of the staff twice now and they just say “nothing we can do, it’s a problem, people don’t listen to rules”. The staff chain the sunbeds together in the evening to prevent this happening but some are left unchained and even the ones that are chained get broken, it’s crazy! The same goes for the umbrellas. They also get ‘reserved’. So unless we stoop to their level and physically break chains off sunbeds tied together the day before in order to guarantee a place by the pool and some shade for our children then we won’t be getting one. Call it sad but this morning I counted 79 sunbeds around the pool, all ‘reserved’ with towels and only 3 were occupied. We have paid the same as everyone else to be here but unfortunately some people feel a sense of entitlement and have zero shame. The staff could not be any less bothered about this and it’s such a shame as it’s a nice property but be aware if coming here that you may not be able to relax poolside unless you’re happy laying on the ground looking around at empty sunbeds with towels. AVOID !

Apartment was spotless and well equipped. Lovely walk in shower. Cleanest wardrobes i have ever seen on holiday. I had requested a room on the ground floor which i got (requested via email to them) only there were 3 big steps down to it and they refused to move me, which is why i did not give 5 stars. Also sunbeds, wow they are taken up early hours of the morning loads of people giving off to rep who can do nothing. Speak to the lifeguards who are amazing. Ivan was so helpful to me and so nice. I dont know the name of the other one is like the pied piper for the kids and so funny. He has a pen sticking out the front of his afro can't miss him. There are bali beds to rent at €30 a day and well worth it for me. It is on a hill and it €2.50ish in a taxi to the ***** again well worth it. Supermarket on site and a hyper dino next door. The one at the bottom of the hill on left with a cafe is better value. All in all i would go back, but only with a guarantee of a room with no steps.

The apaerment was filthy , our food was contaminated with ants , every morning we work up to bugs in the apartment . I had to spray insect repellent on the beds at night to stop getting bit . I got bitten on the face where the rim of my glasses sat, which left it uncomfortable until i could get treatment for it . I requested numerous times to be moved to be told no, we will get your apartment cleaned .Let me add that the apartment was not cleaned , I had to clean it myself . The mop, which was left in the apartment was filthy , I had to get bleech to clean the mop before i cleaned the apartment. We could not unpack the suitcases as the place was so dirty and infested . When i mentioned the food being contaminated with ants, I was told i should keep my foid in the fridge . The man on reception was so rude and unhelpfull as was the tui rep . This experience totally ruined our holiday I will go back to Lanzarote. I'm definitely not back to this place

We had a late holiday and choose this place as was recommended by friends. Tell you what you will not be disappointed , great reception and advice from Tui rep, we had a stunning little apartment with everything you need and cleaned every day. The entertainment at the pool during the day is fantastic , I have never laughed so much and I even joined in, the guy Michael was so good , he looked after and entertained the kids and adults. The hotel is a short walk away from everything 5 mins beach and all the local little restaurants. Food in the Hotel is really good and the staff friendly. I’m coming back in February see you then 😀

Had the best time. Lovely apartment. Large& spacious. Great beds - very comfortable. Air Com, television, kitchen & all you need to eat indoors. All very clean and up to date! Coffee machine - wonderful. Amazing service - all staff. Welcomed with Fresh bottle of water & coffee on our arrival - which was late. My partner was given a birthday surprise X. Wonderful. We will be back, same time next year. Attention to Detail,10/10.

Very friendly and helpful staff, the apartment was spotlessly clean and the beds were very comfortable. The main pool area can get quite crowded and there is always something going on for kids. The area where we were staying was thankfully quieter and we always managed to get a sunbed. The pool area is very well kept

Clean and tidy apartments. Friendly staff and Beds made everyday. Wonderful view of overlooking the pool. Only couple of downsides. Didn’t know there was activities daily at the plaza until the last couple of days we were there. Cockroaches in the fridge daily. Not allowed to swim in the pool after dark although it’s all lit up. Experienced a mother drowning with her young child and the dad told the lifeguard who didn’t do anything to save them. Not even after my step daughter assisted and injured herself in the process. The guy who led the activities we did see was funny and very engaging. The plaza is only a few mins walk to the beach. Would definitely stay again. One star less due to the incompetence of the lifeguard putting people at risk. Bin men come every morning at 0545 which was annoying as they’re loud and woke me up. However the beds were very comfy.

Apartment is good size, clean enough. Reception staff not helpful. If you have a mobility issue, only use this if they can guarantee a room near the reception area, this is only way in and out available. Note that some apartments can be up to 600 m away, that is a long trek with luggage and / or shopping. Resort is lively and short drive to airport.