Hotel Emma at Pearl on the Riverwalk

We had friends in from Florida, and Paul was our waiter. He was fabulous! He told us the story all about Emma. Never been treated better. Thanks Paul see you next time!

Mercedes was the best. She’s so kind and we had a nice conversation in Spanish because she’s from Mexico just like me. I’m definitely coming back!

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

Everything was in the luxury class. Not cheap. Impeccable service. The hotel is unique and detailed with exquisite taste. There is a library featuring the collection of a local scholar and they serve drinks. A very Zen hotel. Not sure if they have a gym but there is a small pool. Supper delivered excellent - though not adventurous - cuisine.

The service was spectacular. Mercedes anticipated our every wish. The raspberry desert was wonderful. And the view made it all even more of a treat.

I have always said that the service can make or break an experience. In this case, Paul MADE the experience at Supper!! He was so fun and recommended delicious foods. We will be back because of Paul!