Customer experience was Excellent! We came to town to see a show and the staff accommodated us by allowing us to get into the Hotel room early, so we could make our show before regular check in. They also answered questions for us, since we were visiting from another city. This is a beautiful hotel property with rich history. My wife and I had a great time! I would highly recommend it as it is in the heart of downtown San Antonio near shops, food, entertainment, etc. You can Valet park and walk to all the local entertainment spots close to the hotel. This Hotel is a hidden gem.