Jeffrey
February 7, 2024
Comfort Inn & Suites Airport San Antonio
1. Long black hair on bathroom floor
2. Stain or dirt on bed bottom sheet, luckily by my feet.
3. No microwave in room
4. Fridge not cold
5. Work out room was temporarily closed
6. Only garbage can in bathroom
7. Iron, no ironing board
8. Ice maker on our floor wasn’t working
9. Breakfast area was going to be going under renovations so it was moved. -Microwave didn’t work, milk almost gone, coffee was gone, no hot water for hot cocoa, tea or instant oatmeal, only a few sausage patties and they were lukewarm at best, no toaster for the bread, mix for the waffles but both waffle makers were out of order, the yogurt and hard boiled eggs were left in old room to be remodeled that no one could access. This was all at only 7:45am and no one watching room to do refills. Scrambled eggs were warm but running low. Asked for manager when I was leaving but he wasn’t in yet at 8:45 but was due to be there at 8:30.
10. Other people I encountered: One couldn’t get back in her room as the door wouldn’t open. She said she also didn’t have a shower curtain, etc. Another lady said they ran out of toilet paper and she had to go to the store to get more.
11. Internet was AWFUL and we kept losing connections continuously to the point we just gave up
12. They are working on remodeling and the 4th floor was looking nice but was not double checked to make sure everything
13. Tried calling Mgr &person disconnected me. Called back and no answer