Homewood Suites by Hilton San Antonio - Riverwalk/Downtown

Under construction & did not disclose ! Fire Hazard stairwells blocked with construction materials Thank good ness there wasn’t a fire ! Mgr argued with me about parking charges Seems like I was a liar Finally resolved . I will NEvER stay there again ! Surprised Hilton would allow such

I would have rated it a 5, but our room wasn't ready during check-in time. We finally received our room key around 7:30pm, 3.5 hours after check-in. That's unacceptable. The least they could have done was waive our valet parking for the night. The rooms are nice and renovated and the location great.

Check in is at 4pm. We arrived at 5:30pm and was told our room wasn’t ready, they were short staffed and had no clue when the room would be ready. Finally, at 6:30pm, the room was ready. The 4 of us and all our luggage headed up. Room was clean except toilet wasn’t flushing well and paint chipped off the wall, huge chunks. They did give us a credit on the room but nothing replaces the time lost.

The room is excellent and the spot is as well but having to wait in the lobby for almost three hours was ridiculous. Made the experience less enjoyable for a while.

This place only has valet parking and it was $48 each night. They also expect tips, and you cannot get to your vehicle without them bringing it. During the busy morning, it took an hour to get my truck from them. At one point, they did not have room in their garage a few blocks away and were telling arriving guests they had to find their own parking. There was construction the entire time with tons of workers coming in and out. There were also sketchy guys everywhere to the point that my wife and daughter did not feel safe going anywhere in the hotel alone. They were also using the same elevator and leaving a mess everywhere. We had to change rooms halfway through our stay because they noticed then that they had put us in a room that had a cracked shower days after we checked in. The second room had dirty sheets with both yellow stains and blood stains. When we let them know, they sent the cleaning lady, who never changed the sheets. The complimentary breakfast was not very good, and they constantly had a low supply of everything. For the price and the proximity to the Riverwalk, I had much higher expectations.

Everytime I visit San Antonio I only stay at this Homewood Suites. Love the convenience of everything.

The property was very nice, and location was great. Even though they were renovating. It was very pleasant. Would stay again.

As with many hotels in San Antonio this hotel is a very old building so it blends in with the style of the area the hotel itself is a little dated but still overall nice. I do believe they're in the process of renovating it they were doing a lot of work on other floors and moving out a lot of old stuff and bring in new. The staff of this hotel is some of the best I've ever had. Extremely helpful, very nice and service was amazing overall. It's actually in a pretty good spot to get around downtown San Antonio.

This was extremely clean and probably one of the best hotels we have stayed in. The only disadvantage is it requires valet parking at $43 a night or you can go find a public parking lot and walk to the hotel.