Homewood Suites by Hilton San Antonio - Riverwalk/Downtown

The picture online are deceiving. The only reason they’re still in business is the brand name and that it’s conveniently on the riverwalk. Other than that I wouldn’t set a high level of expectations. They don’t inform you about $225 deposit. The Deposit wasn’t mentioned nowhere online or paperwork so when the rude lady at the front desk told me the price I was caught off guard. Front desk didn’t bother explaining anything to me she was on the phone didn’t bother putting the phone on hold and made me feel everyone and everything else was important. I had so many questions about room layout due to my daughter being autistic and she blew me off so once booked in my family and I went to rooms on DIFFERENT FLOORS. I wanted a suite w 2 rooms not 2 suites with 2 rooms which I had to find out myself. I spoke to ******* they were very understanding they tried speaking to hotel on my behalf for a refund and she didn’t honor it, the room had water damages. The 1st night the air conditioning stopped working. The lady at the front desk basically ruined my time time, I booked the trip to just catch a break in life and just to go to that. Such a let down! Don’t waste your money!

The picture online are deceiving. The only reason they’re still in business is the brand name and that it’s conveniently on the riverwalk. Other than that I wouldn’t set a high level of expectations. They don’t inform you about a deposit. The Deposit wasn’t mentioned nowhere online or paperwork so when the rude lady at the front desk told me the price I was caught off guard. Front desk didn’t bother explaining anything to me she was on the phone didn’t bother putting the phone on hold and made me feel everyone and everything else was important. I had so many questions about room layout due to my daughter being autistic and she blew me off so once booked in my family and I went to rooms on DIFFERENT FLOORS. I wanted a suite w 2 rooms not 2 suites with 2 rooms which I had to find out myself. I spoke to ******* they were very understanding they tried speaking to hotel on my behalf for a refund and she didn’t honor it, the room had water damages. The 1st night the air conditioning stopped working. The lady at the front desk basically ruined my time time, I booked the trip to just catch a break in life and just to go to that. Such a let down! Don’t waste your money!

We stayed at Homewood Suites over the Fourth of July holiday. While the location is excellent, just steps from the River Walk and many downtown attractions, there were a few disappointments. The biggest issue was that there are no restrooms near the rooftop pool, which made using the pool inconvenient. We ended up spending an extra $60 on a ResortPass at the neighboring Westin just to enjoy better pool amenities. The complimentary breakfast was mediocre, and we didn’t find the staff to be particularly friendly or welcoming. On the positive side, the rooms were spacious, the air conditioning worked exceptionally well during the Texas heat, and the hotel’s central location made it easy to walk to restaurants, shops, and the River Walk. Overall, it’s a decent place to stay if location and room size are your priorities, but there is definitely room for improvement in the amenities, breakfast, and customer service.

I loved my stay! We enjoyed the views and hotel. The staff is really nice. Everything was close by to the hotel. Only thing bad was the pool. No pool maintenance.

We love Homewood Suites! Room was perfect - staff were so friendly! I love how this property (Giselle) texted me and when we had questions or issues they texted right back!! At 11:30 at night our freezer was not working properly- I texted and within 10 minutes the friend maintenance man was up switching out our fridge. Balet was prompt. Breakfast was a great way to start the day and the Wednesday night Socials are always a must. We have stayed in Homewoods in 4 different states- the San Antonio Downtown Riverwalk was my favorite by far. Convenient to the Alamo and Riverwalk. Thank you for a wonderful vacation!

Rooms were clean the staff were awesome breakfast was pick up to early one day it wasn't even 9 and the breakfast was already being picked up

Overpriced don’t set the bars high just because of the brand. It’s basically the motel 6 of the higher end of hotels. Don’t recommend. Staff was amazing except for the front night shift desk.

Location was the best part. Our room had a lot of little problems. But over all it was a nice place to stay with a great location.

The service was really nice, the location worked great for us, the only inconvenience is the parking situation