Booked a King bed, received 2 queens. Usually when a place overbooks, they will discount or try to make it right. But no, instead said we were not guaranteed a King room. Luckily we had two beds, because the first one had a streak on the sheets. We also had a TV that doesn’t work. One of my worst choices. Springhill Suites is usually better than this. I’m sure my situation is an anomaly, but it’s still not fun when it happens to you. I knew parking was going to cost, but I think I’d had been willing to spend a little bit more and go somewhere else, or go to a cheaper hotel that’s essentially the same quality.
The front desk lady was nice, I know she’s just the messenger. I believe it was the manager that informed me that I wasn’t guaranteed what I booked.
Good Luck.