SpringHill Suites San Antonio Downtown/Riverwalk Area

Close to River Walk and town. Breakfast not so great. Never cleaned our room. Always asking for towels.

I had stayed at this hotel twice before and had good experiences, which is why I chose it again. Unfortunately, this time was disappointing. The bathroom light was broken, and when I informed the front desk, the receptionist said she was alone and there was no maintenance staff available. The room was for 6 people, with a sofa bed and a trundle bed (the type that rolls out from underneath). When we pulled it out, the carpet underneath was dirty and full of food crumbs. The same happened behind the nightstands—clearly, they only vacuum the visible areas and not under the furniture. Very unpleasant. Lastly, the air conditioning wasn’t properly calibrated. We had to turn it off because it was freezing the room, but with 6 people in a room and San Antonio heat in June, it quickly became unbearable. I hope management takes these comments seriously because this hotel used to be a reliable option.

My son got a stomach bug so we were unable to make it. We were very sad to not be able to reschedule the date to go a different time.

The room was clean and bed was somewhat comfortable. The breakfast was good. There mini waffles and the omelet were very good.

The hotel is excellent—I highly recommend it! It’s definitely worth the price. The location is perfect, within walking distance to the Riverwalk and the Alamo. The staff were exceptionally friendly and helpful, always attentive and genuinely caring about the guests’ comfort. I especially want to mention one of the receptionists—a girl whose name I unfortunately can’t remember- she treated and welcomed us so well. A great experience overall!