Staybridge Suites SAN ANTONIO LACKLAND AFB AREA by IHG

Everyone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!

We had a great time staying at this hotel. Awesome on everything.

That is a good choice for staying at the hotel for a convenient day

THIS EXPERIENCE WAS TRAUMATIZING FOR A HOTEL THAT HAS BEEN OPEN LESS THAN 2 MONTHS. The photos and videos I have would surely damper future business for them , however hopefully the many issues I brought to their attention will be corrected and future stays will be enjoyable. They did poorly on compensating for the few days I was there. Only gave points that won't even cover 1 day and to make matters worse, because I didn't book directly with hotel and then request a price match I lost out on any hope for a refund or complimentary upgrade. Lessons learned. My toddler was injured during this stay due to their lack of making sure rooms were safe, cabinets were attached, curtain rods were properly attached, and the stove that was never on had a strong burning smell coming from it. I haven't decided if I will seek legal counsel, however the next person might sue them. Make sure you inspect your room for cleanliness, safety, unseen hazards and be kind to the front desk agents, its not their fault. It falls on the responsibility of maintenance, frequent unit inspections, housekeeping for seeing and not reporting and overall the manager, regardless of how pleasant that person is. Service was great, even considering the 3 rooms I had to be switched to and even room 3- the lock didn't lock. They maintained a professional attitude and even when I kept apologizing for bothering them, they offered to help and communicated with their manager to keep all of us on the same page. Will I go back? Not if I am not compensated with enough points TO GET A ROOM WITH POINTS, I give this experience a 2/10- the 2 is only for service from staff. I couldn't cook the food I brought because the 3rd room stove did not work ( with the door that didn't lock). Did they offer any voucher, or meal replacement, courtesy stay, or anything? Nope. Oh and never settle for the first-third thing you are offered because they bill the hotel , say you accepted offer and then your SHOL.

Complaint about manager Arlene for rudeness and checking us into a room that already had people staying in it. This weekend for the 4th of July we checked into a room that already had guest staying in it and received absolutely rude and disrespectful customer service from manager Arlene in return. She was already rude upon initial check in as she would not address me as a female checking into the room for my boyfriend and I as I was the one who paid for the room. Rude faces and eye contact were made several times as I was ignored repeatedly as she proceed to talk to my boyfriend instead of me despite taking my ID and credit card, not his. Then we proceeded to be checked into a room where guests were already checked into. Upon going downstairs again to fix the error, the rudeness increased tenfold despite it being her error. She kindly spoke to another guest next to us while simultaneously ignoring us as she processed the request. She appeared to have made that error with that guest as well and the customer service between him and I as a female was starkly different. He was offered a fixed rate for the error with lots of apologies where as we got the complete opposite. Even my boyfriend acknowledged the rudeness and how she would not acknowledge me despite being the one booking the room. It was incredibly sad to see that the other regular staff on duty we interacted with were significantly kinder and overall better at their job than her. Do better Arlene.

Could not sleep some nights because of non stop stumping noise from the guest from the next floor. Even with the complaints it still didn’t stop. But overall, I enjoyed my stay.

Room was dirty, bathroom was even worse, hallways smelled like wet dog, one elevator didn’t work & the one that did work was disgusting. Floors creaked in the room. Power went out in the middle of the night one day. Had to turn the lights in the kitchen on so that the rest of the lights in the room would work. Would NOT recommend.

Excellent service, , It’s relatively close to the parks, and parking is more accessible since the hotels near the River Walk are more expensive and parking there can be a bit complicated.”

The hotel was very clean and comfortable. The staff was friendly, professional, and always willing to help. The amenities and overall atmosphere made our stay enjoyable. The exceptional customer service stood out and made us feel welcome from the moment we arrived. Honestly, there wasn’t anything significant that I did not like. We had an awesome stay and were very satisfied with our experience.