Aloft Hotels in San Antonio

If I could give place a 0 rating I DEFINITELY would do so. 1. You can't tell who's working versus who's staying there as the employees are wearing street clothes and no name tags. 2. Hannah at the front desk was TERRIBLE and I'll leave it right there! 3. If I didn't see a cleaning crew, I'd NEVER know they existed. We were there 4 days and 3 nights without our room being cleaned even after requesting to have it done with members at the front desk. 4. The first night our room 402 had NO HOT WATER. As ridiculous as it was, I had to ask to be moved to a room with hot water. Needless to say, our family had to repack and move to our new room 446. Front desk HANNAH told me that maintenance was working on it, however at 30 minutes of waiting for her return call, I was advised thay she'd left for the day. VERY UNPROFESSIONAL! 5. We had to get our own towels from the front desk, we'd run out of toilet paper, Kleenex, soap, shampoo & conditioner, was forced to have a build up of trash throughout our stay in out the extremely lackluster cleaning team. 6. We felt like we were roughing it in the wilderness and staying in wilderness would have a heck of lot better for FAR LESS than it cost to stay here. 7. It was so bad that I'd left voice-mails for BOTH the Assistant General Manager/Rosalyn and General Manager Christian to share my disdain. 8. AfternHannah yeld at me for asking to speak to either of them, she said they weren't on property and to call back at 10a the next day. Id refised to wait. She'd placed on hold for 25 minutes then hung up on me. PATHETIC!!!!! Lastly, pets are allowed in the pool area, BUT smoking isn't eventhough there is a trashcan stating to please place ashes and buts in here. WOW! My husband has emphatically advised me to NEVER book this hotel again, and thay goes without say. I would recommend this place to an enemy let alone family or friends. I'm anxiously awaiting Rosalyn and Christian's response to my voice-mail. I'll write an update to this review.

The hotel has a very good breakfast and there is a car park. The hotel's room facilities are also available, the service is very hot, shopping is convenient, there is a gas station nearby. There are also many restaurants nearby.