Portobelo Plaza de las Americas

The worst hotel in San Andres, shame on others that people from it are owners of what is not theirs, without being the first case of theft within it, there are thousands of hotels with better prices and quality. Not to mention the lack of empathy and kindness of the managers After the displeasure that they made us go through, they violated our privacy. Join tourism and do not hire this hotel so that together we can get this type of place that does not contribute to the island to be closed.

The experience was lousy. The room had no ventilation and a strong smell of humidity and with a view of a wall. We had to queue for breakfast every day we stayed. And the last day of stay we realized that they forced a suitcase, they blocked the key of the other one and they robbed us. And the worst of all is that the hotel did not take care of anything at all. I do not recommend it at all

It is the worst in terms of lodging...since you arrive the reception staff treats you very badly...they are unpleasant...rude even...the rooms smell musty and the breakfast is a long and slow line and yes for there you want to add something to your breakfast you have to line up again.... If you recommend it to someone who is your worst enemy

We had a very bad experience the second time we stayed. We were greeted by a woman at the reception with a very bad disposition, to top it all off, poorly educated. When I explained to him that we are going to stay with a group of friends in 4 different rooms that we had already stayed in the previous days, at no time did he agree that he understood what I told him. She told me I must register, again when I was going to explain that we were going to pay for each room, she cut me off and asked for my passports in a very bad way. I hand him the first two passports and he tells me, here are they all? For which I explain again why he didn't understand me at all and he cuts me off again telling me that he must register. Then I tell him that he must learn to listen to the client, which is why he raises my voice. We begin to argue and then the paper that I had grabbed to complete with the signature, address and email, he takes it and the pen out of my hand. Even making faces and screaming like crazy... what a bad experience, from the terrible attention. When I made the complaint, a person from the administration gave me a piece of paper and told me to fill it out... at the very least he would have asked me what happened... and the woman would have apologized! After that it took them a long time to check us in... a shame... you go to relax and you have to run into these types of people!!!