Ibis Budget Barcelona Sant Andreu de La Barca

I would urge potential customers to avoid Budget car rental, La Linea, Spain (Gibraltar), I experienced spurious and erroneous damage charges after I had returned the car and back in the UK. Please ensure you take photos and/or an extensive video at the point of collection to ensure all pre-existing damage is captured....despite what they declare on the contract document because you will need it with this Company. It took several days after sending them a video that clearly showed the damage was pre-existing to get a refund of €1200 back on to my credit card. Unbelievably, at no stage did I receive an apology and then when I asked my case be forwarded to the CEO, the customer service agent refused !. I could not find the CEO's email address or I would have sent it anyway. I am aware that hiring a car in Spain is rather like the Wild West, so I booked with Budget thinking they were reputable brand. My belief now is that this Company, and at this location, deliberately understate pre-existing damage on the contract documentation so that they can bill customers for "extra revenue". Of course the responsibility then falls on the customer to provide evidence that the damage is pre-existing rather than Budget diligently and accurately recording all prior damage on the contract document. I expected better from Budget. Steer well clear !.

The rooms have terrible interior. The bathroom wasn’t clean at all. There were ants in my bathroom, on the toilet seat and around the sink. It’s also clear that the room are very old. The window almost doesn’t open and the room smelt terrible when we first went inside.

i would never stay again. sign says 49 euro, we had to pay 81 euro. no way to open and close the bathroom door without making noise so you hear others doing so all night. our room had lots of cigerette burns in the floor even though it is a non smoking hotel. who puts out cigs on the floor? bread for breakfast.