Club Med Grand Massif Samoëns Morillon

It is the 3rd time we are coming back to this ClubMed. And we loved it every time. In fact it was better this year than in 2023 because of Eric, Chef du Village, who was a superstar! And we could definitely see the difference depending on who is running the village. Eric paid attention to little things, like drinks and snacks next to the pool, kids cutlery, etc. While these are all small things - they matter a lot! There was definitely better kids entertainment than last year, better choice of music, better food, and pool was open every day (whereas last year it was closed quite often). You could often see Eric doing walkarounds and checking if guests are happy. That's a great example of how management should be.

Great location, friendly, enthusiastic and professional staff. From the reception, the bar, the pool and of course the restaurant, without fail everything was great. Thanks to Sasha from the bar for introducing me to Moscow Mule! A great resort for couples and families

We had a perfect summer holiday, surrounded by 360 degrees of mountains view. The bar was excellent, and well managed by Vanessa. The cold coffee Shirley made for us was the best I had in France. The room were clean, and the service was always with a smile. We will sure love to come here again. Thank you

Our 5th stay and 1st time at the Samoens location. Very disappointing, everything was dirty, staff is mainly busy with themselves, culture doesnt feel good, management is everywere but nobody helps the operational staff, management is too busy w their phones, and smoking. GM himself was smoking on the terrace, every day several times.. !! Also very hard to eat here if you have food allergies or intolerances....allergenes are NOT communicated with the food presented. If you are gluten intolerant, please dont go to Clubmed. E.g., the snack at 16pm: only pastries, pancakes and cakes. NOTHING without gluten (even we sent email weeks before). One of the chefs even laughed at us when we asked if his dish had gluten.

I came here with my kids. Before coming here I didn’t expect too much as the weather wasn’t so good. After arriving here, the weather getting better and the hiking activity is amazing. The nature is unforgettable. I met Jen there, she is friendly and attentive, always accompanied us and made us feel like home as soon as she can. Also thanks to GO in mini club. I would love to come back again, one week is not enough definitely!

We have been loyal customers at Clubmed since 2019 but not any more. We were disappointed after our recent holiday. They are trying to monetarise everything. They refused to upgrade our room despite having had them on our previous trips and having availability. We were asked to pay €300 extra! Rude bar and reception staff, bland and mediocre food. Non existent house keeping support. When there was a 24 hour sickness bug from the mini club there was no communication or public health measures put in place. When you are paying a premium you expect better. We will look elsewhere for our next ski holiday.

We were on holidays in Club Med Grand Massif, nice club, great chef Oliver and reception manager Oumaima- she can solve any issue and is always friendly and a great help. Very professional, CM is lucky to have The only thing to improve is the temperature. It was freezing cold in the restaurant and sometimes in the corridors

Ready for the ski trip of a lifetime? Club Med Grand Massif Samoens in France has it all, from epic slopes to unforgettable experiences with "G.O."s. Carole was our skiing instructor extraordinaire, who taught some killer moves and had you laughing all the way down the mountain. Picture this: you and your almost teenage daughter shredding powder during the day, and in the evening, she's having the time of her life at the teen's club with "Mimi," making friends and memories that will last a lifetime. But wait, there's more! Sandra, my stretching coach, was like a magician with those sore muscles, so I was ready to hit the slopes again the next day. And oh, the food! From gourmet delights to comforting classics, every meal was a culinary journey you never wanted to end. It was all so well-organized that you could focus on what truly matters – having the time of your life! Don't wait—book your adventure now and get ready to make memories you'll cherish forever!

This is truly a reflection of how poorly staff have responded to our complaints at Club Med. Our family was looking forward to this vacation a lot but we were immediately disappointed once we got off our plane. We arrived at the airport on Saturday and were looking for our driver which the resort’s sales contract said would be at the Club Med desk, but had to shuffle between one terminal to another and still could not find the club med desk after 45 minutes. We frantically went from one resort desk to another until someone suggested we consult airport information services. The hotel line couldn’t be reached and the airport info services helped us connect to the hotel and said she had heard multiple customers looking for drivers from Club Med that day already. The hotel insisted that the driver is coming or arriving. We found a Club Med driver (who was waiting for another guest) who was also going to the same resort. We asked him about our transport and in quite a rude manner he responded that he couldn’t help us because “we are not his customer”. Later on we found several other people going to the same resort and being unable to find their drivers as well in the airport, and after an hour and a half of the Club Med driver reluctantly contacting his transport manager he was given permission to drive us because his customer had left already with another Club Med driver. By the time we got to the resort, we almost had to miss our dinner because of the 2 hour delay at the airport, and we communicated our frustrations to the Welcome and Service manager Sanjai who said he was sorry for the situation and said he would give us an update on what happened exactly with the transport miscommunication, but we didn’t receive anything the next day and decided to ask someone at the reception to send him a message. The following day we still did not receive anything and consulted Sanjai about it in person on Tuesday. He immediately excused himself for having ‘too many customers to deal with’ and said he already gave a response by sending a letter to our room, which is a total lie because that never happened. Since our arrival was frantic and rushed , the hotel staff also forgot to give us our ski passes, causing a situation later that made us pay for tickets that would have been free if we had our ski passes. We also complained to Sanjai about this and we got a refund but nothing more. This experience has ruined what would have been a lovely experience with the amazing mountain views and resort facilities. We are very disappointed with how the Welcome and Services manager had handled our initial complaints, and if it had been handled better that would have improved our experience massively. To the club med staff, please treat this as an opportunity to reflect on how sincerely you treat your customers, and from a customer’s perspective, I would strongly advise the managers to seriously consider how unacceptable some particular members of staff has h