Ascott Waterplace Surabaya
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1 night
1 room, 2 adults, 0 children
All properties in Sambikerep
Ascott Waterplace Surabaya
No. 3 of Premium Hotels in Surabaya
Tower D1, Jl. Pakuwon Indah Lontar Tim. No.KAV. 3 5, Lontar, 60126 Sambikerep, Surabaya, East Java, Indonesia
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Last booked 16 hrs ago
Highlights
Free parking
Delicious breakfast
Lots to doAmenities
Golf Course
Outdoor swimming pool
Executive Lounge
Fitness Room
Public parkingFree
Priority airport pick-up
Car Rental
Bar
All amenities
Property Description
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
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9.3/10
Great location near the mall, comfortable, and reasonably priced. Thanks!
All 94 reviews
Surroundings
Airport: Juanda International Airport
(23.6 km)
Train: Tandes
(6.0 km)
Train: Stasiun Kandangan
(8.8 km)
Landmarks: Surabaya Convention Center (SCC)
(<100m)
Landmarks: Amazone - PTC Surabaya
(160m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Host
8
One Bedroom Penthouse
1 King bed
112m² | Floor: 33
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
12
Two Bedroom Executive Apartment
1 Queen bed and 1 King bed
100m² | Floor: 1-33
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
11
One Bedroom Deluxe Apartment
1 King bed
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
9
One Bedroom Executive Apartment
1 King bed
53m² | Floor: 1-33
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
17
Two Bedroom Deluxe Apartment
2 Single bed and 1 King bed
90m² | Floor: 1-17
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
17
Three Bedroom Executive Apartment
2 Single bed and 1 Queen bed and 1 King bed
113m² | Floor: 1-17
Has window
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
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Guest Reviews
9.3/10
Great
94 reviews
This property hasn't received any negative reviews.
- Cleanliness9.3
- Amenities9.0
- Location9.6
- Service9.2
Average for similar properties in Sambikerep
Review summary
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Location: The hotel is consistently praised for its excellent location, conveniently situated near large shopping malls such as Pakuwon Mall and PTC, which offer easy access to restaurants, supermarkets, and nightlife.(based on 21 reviews)
Guest User
October 23, 2025
The room is big and clean. Counter service is good and friendly. Near Pakuwon mall which is one of the biggest in Surubaya and save time travelling to other malls.
Anonymous User
July 11, 2025
Room spacious and clean, Staff were friendly and helpful, security is good 👍🏻, location near to mall, eatery and easy access.
Anonymous User
July 30, 2025
Lokasi dekat mall dan tempat yg nyaman dg harga masuk akal..tks
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Guest User
June 9, 2025
Our trip to Bromo and Ijen started from Surabaya. Ascott has a great location just beside the Pakuwan Mall, and the people are super friendly during check in and out, and during our stay, they were very helpful to provide anything we need.
The service apartment is spacious and clean. Thanks for a wonderful stay.
pb hunter
September 24, 2025
Very nice hotel with full amenities, clean and comfortable apartment style rooms. And another thing is that hope that hotel can provide salt and pepper inside the kitchen for some additional condiments.
Other than that, everythings perfect.
Daleisisalamuyingzheng
September 18, 2025
房間的面積挺大的，且樓層較高，視野開闊。設備也比較完善。唯一就是布草略微有些陳舊。服務態度也很好，整體體驗很不錯。但是打掃衞生的過程有些不合理，先清理廁所馬桶，且沒有戴手套，再拿毛巾、被子，有些不適。
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Huangpujiangzaitaomoyuguai
September 3, 2025
非常好，服務人員非常好，設施非常好，地理位置非常好，旁邊就是商場&海底撈，非常非常非常優秀的雅詩閣，家一樣的感覺
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Guest User
September 10, 2025
Pretty nice apartment set up , very convenience. It’s located across one of the biggest mall in Surabaya , can’t complaint.
One of the downside is they don’t offer slippers, the bathrooms have strong sewage smell , other than that it’s very nice.
Services & Amenities
Most popular amenities
Golf Course
Off-site
Outdoor swimming pool
Executive Lounge
Fitness Room
Public parking
Free
Priority airport pick-up
Additional charge
Car Rental
Bar
Nightclub
Restaurant
Taxi booking service
Airport shuttle drop-off
Additional charge
Station Pick-Up Service
Additional charge
Meeting Room
Additional charge
Multi-Function Room
Business Center
Secretarial Services
Children's Pool
Children's Playground
Water Park
Additional charge
Water Slide
Kids' Club
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Free
Outdoor swimming pool
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Children's Playground
Water Park
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Limited parking spaces Reservation needed.
Public parking
Free
Transportation
Taxi booking service
Car Rental
Station Drop-Off Service
Additional charge
Priority airport pick-up
Additional charge
Airport shuttle pick-up
Additional charge
Airport shuttle drop-off
Additional charge
Station Pick-Up Service
Additional charge
Front desk services
24-Hour Front Desk
Concierge Service
Front Desk Safe
Luggage Storage
Free
Wake-Up Call
Languages spoken
English
Indonesian
Food & drink
Bar
Room Service
Health & wellness
Golf Course
Off-site
Hairdressing and Beauty Center
Fitness Room
Beauty and Makeup
Activities
Nightclub
Water Slide
Water Park
Additional charge
Beach Towel
Public areas
Shopping Mall
Executive Lounge
Water Purifier
Elevator
Smoking Area
Cleaning services
Clothes Dryer
Clothes Steamer
Dry Cleaning
Additional charge
Ironing Service
Laundry Service (On-Site)
Facilities for children
Children's Playground
Kids' Club
Children's Pool
Business services
Multi-Function Room
Secretarial Services
Audio Visual Equipment
Coworking Spaces
Meeting Room
Additional charge
Business Center
Postal Service
Fax/Copying Service
Safety & security
CCTV In Public Areas
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 5 years old and under | Extra cot: Free |
Children 6 years old and over | IDR 588,235 (approx. NZD 61.75) per person per night |
Breakfast
CuisineWestern
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | IDR 88,235 (approx. NZD 9.27) per person |
Children 13–17 years old | IDR 176,471 (approx. NZD 18.53) per person |
Adult | Buffet:IDR 176,471 (approx. NZD 18.53) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. NZD 52.49) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property host
Ascott
About this property
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Show Full Description
Frequently Asked Questions
What are the check-in and check-out times at Ascott Waterplace Surabaya?
Check-in at Ascott Waterplace Surabaya is from 14:00 and check-out is by 12:00.What are the check-in and check-out times at Ascott Waterplace Surabaya?
Does Ascott Waterplace Surabaya have a swimming pool?
Yes, Ascott Waterplace Surabaya has a pool.Does Ascott Waterplace Surabaya have a swimming pool?
Are pets allowed at Ascott Waterplace Surabaya?
No, pets are not allowed at Ascott Waterplace Surabaya.Are pets allowed at Ascott Waterplace Surabaya?
Does Ascott Waterplace Surabaya provide breakfast?
Yes, guests at Ascott Waterplace Surabaya can enjoy breakfast during their stay. Breakfast option(s): Western. Does Ascott Waterplace Surabaya provide breakfast?
How much does it cost to stay at Ascott Waterplace Surabaya?
Prices at Ascott Waterplace Surabaya may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Ascott Waterplace Surabaya?
Which airport is closest to Ascott Waterplace Surabaya?
The nearest airport is Juanda International Airport, just about 43 mins from hotel by car (23.6 km) away.Which airport is closest to Ascott Waterplace Surabaya?
What is the cancellation policy for Ascott Waterplace Surabaya?
The cancellation policy for Ascott Waterplace Surabaya depends on the room type and booking terms.What is the cancellation policy for Ascott Waterplace Surabaya?
About This Property
| Nearest Airport | Surabaya Airport |
|---|---|
| Distance to Airport | 29.07KM |
| Nearest Train Station | Tandes |
| Distance to Train Station | 5.98KM |
| Average Price From | NZD352 |
| Hotel Star Rating | 5 |