Flockner B&B

I think most of my reviews are positive. I worked in the hospitality business and I understand the everyday problems… We arrived around 7 p.m. at the hotel and the reception desk was closed. No problem. We had an e-mail with a code to access the room key. However, we didn’t know where to park the car and we called the number the hotel provides for this situation. A young lady quickly recognized that we were Spaniards and began to speak in Spanish. Nice! We asked where to park… and the answer was she didn’t know. She worked in another location and she had picked up her boss's phone and she couldn’t help us. Politely we insist that it was our first time in Salzburg, we didn’t know the rules and we’d appreciate some help. She hung up!!! The worst customer service we received.

We recently spent 3 nights here, on our first trip to Salzburg, and had a great stay, with only a few minor flaws, but they are due more to my lack of research beforehand, than any fault of the establishment. The room was immaculate, large, with plenty of space and storage, 2 desks(one which I used as a vanity table, right in front of a window, which I love). The bath was the best my husband experienced- he LOVED the heated floors, and rain shower with push buttons. The reception and breakfast staff were very friendly and helpful, and we loved the breakfast with made to order eggs, and even a lovely frittata 2 mornings, and had that great coffee machine which dispensed hot chocolate, as I am not a coffee drinker. Beds, pushed together, and bedding, were very comfortable, with great lighting everywhere. Towels were on the thin side, and there was no decor, so it was very minimalistic, but provided everything we needed. The things that caught us by surprise, due to my lack of research, as I said, was that it was in a residential part of town, and not near any restaurants. We had chosen it to be close to the train station, as we were traveling by train to 7 cities over 3 w, and wish we had been closer to the tourist areas. The other thing I wish I had known was that it does not have the typical B&B appearance that we experienced elsewhere. It looked like an apartment building, and the entrance was a side door, leading to a very nondescript and not very appealing inner door, giving a bad first impression. Also, there was no office staff present 24 h. To be honest, we were disappointed that first day and evening, but ended up being very happy with our stay, with those few minor caveats. Again, as long as you know what you are booking, you will enjoy your stay. We would definitely recommend this B&B, making sure to point out the few areas that caught us by surprise.

Very nice place with great location. The rooms are very clean and comfortable. The owners of this place are super friendly and check in was very nice and easy. The stuff doesn’t speak English and it was a challenge to communicate with them. The breakfast is very nice but stuff doesn’t know what “over-easy egg” is. Tried my best to explain and finally my eggs were fried to death. The checkout process was a ready nightmare. The stuff didn’t let me go even I tried to show them the proof of payment. They didn’t listen to me when I asked them to check the reservation on my name and gave them my US passport but instead, they were looking into some other reservation. It took me 20 minutes to get out of there.