Hotel Almería

Upon arrival the staff was very rude, not even hello but saying to pay up for the parking...the check in process was followed in a similar manner...the breakfast was a disaster, unfortunately the staff is not providing consistently information of what is included in the buffet breakfast i.e eggs. And people are unaware of this. No menu which would help to understand exactly what you paid for. The staff is too easy going clearly and lazy to ask any of the guests as its a burden/extra effort for them to prepare other things than just top up the buffet. never seen anything like this in other international locations/hotels. Upon following the rules provided the reception/hotel staff - booking designated hour for free of charge spa area utilization was also a disaster, other people were in the area upon entering in our designated time slot..this is unacceptable. As in this case is not a common area but a private booking as the hotel says..this mean that the hotel staff are not controlling the area, do not interested in their guest experience and its a bad one. Especially in a case where your are on a getaway with your partner or a honeymoon type stay and expect privacy ad per their rules. Also the htoel staff forgot to mentioned there is a bathroom makeover going on and two man is working right next to you where you supposedly put your swimming gear on with your partner have a private time...just leaves a bad taste in your month and ultimately was not confortable to relax in a normal way and utilize the amenities as designed. All in all, this hotel does not meet standard expectations, the staff definitely displaying a sub standard attitude, not following their own rules, and thsi is not a customer service for sure..may also be this a cultural difference but this must not happen in a tourist frequented hotel in a tourist town and it cannot be an excuse. Do not stay here I would not recommend it a for a good experience.

The rooms are very clean and spacious. The hotel staff are very kind and helpful. Reception was great at giving restaurant and experience recommendations. Breakfast was delicious and included an assortment of different cakes and pastries, and other breakfast foods. The location is amazing as it is only 3 blocks away from the main square. Rooms have fully functional heating and air conditioning (which is great for Argentina). My only complaint is that the Wi-Fi is terrible: it works for about 2 minutes and then goes out for 20 minutes, and could barely reach the 3rd floor. Also for some reason my room key deactivated two times, but as previously mentioned reception was very helpful.