Residence Inn Hotels in Salt Lake City

The Residence Inn Salt Lake City has consistently provided high quality service and attention to detail during my stays. I was impressed with the cleanliness, comfort, and immaculate condition of the rooms. There is no place I would rather stay than Marriott. Ms. Clarisa at the Residence Inn Salt Lake City downtown is an exceptional manager. I received excellent customer service from her. My admiration for her professionalism, expertise, and intelligence is unwavering. She went above and beyond to ensure that my stay at Marriott was pleasant and well-cared for. Having a supportive and cohesive manager like Ms. Clarisa makes a positive impact on the customer experience. Front desk staff Mr. Trevor and Mr. Cyrus provided excellent customer service. They treat customers with kindness, generosity, and respect. My sincere appreciation and gratitude are due to the entire team for treating me so wonderfully. It was an excellent stay in every way. I highly recommend this place.

Worst hotel to stay at near the Salt Lake City Airport. It would be part of good customer service and satisfaction to inform guests and ensure that their stay is as comfortable as possible. However, it seems like this hotel (Aimbridge Hospitality representing Marriott Hotels) really does not care for their guests. I have been a Marriott Platinum member for over 11 years and a Marriott Rewards Member for over 16 years and this was the worst experience I ever had at a Marriott. We visited Salt Lake City for our family Christmas vacation and even though we had many options, we chose to stay at this Residence Inn by the Airport because we thought this hotel was going to meet the needs of our family. Our experience at this hotel was horrible. We received an email the night before we were departing on an 11 hour drive to Salt Lake City letting us know that they were renovating the hotel. In that email, we were told that the indoor pool and fitness center would be closed. If we knew ahead of time about the renovations we would have never booked our room here as we needed both of those amenities during our stay. Also, we chose the Residence Inn for the convenience of the complimentary breakfast, however, this hotel didn’t have many options. They were very low on breakfast items on several days during our 8-day stay. On Christmas morning, we walked down to breakfast to find the counters completely empty and no staff available. Our children were left without breakfast on Christmas morning. A courtesy notice would have been nice so that we could have made other arrangements for our children. It was really difficult with long wait time for our family to get breakfast outside of the hotel. Our room was not thoroughly cleaned before checking in, especially because of COVID. We found leftover items from previous guests in the kitchen and bathroom cabinets. My six year old daughter found a box of beer under the bathroom sink. Dishes were dirty and had to be washed before use. The bathroom sink was clogged upon our arrival. The dishwasher was filled with dirty water at the bottom. The remote was missing for the tv and needed to be picked up from the front desk. Any request we had for towels, garbage bags and other essentials, we were asked to go down to the lobby to pick them up ourselves during our entire stay. We communicated our frustration with the front desk and asked them to have the general manager, Michelle Cotterell contact us. However, a week has gone by and we still haven’t heard from her. We received an email from the assistant general manager, Taylor Collinsworth asking us to come back to stay with them, but when we contacted her twice and left a message with the hotel, we never heard back from her either. It seems like Aimbridge Hospitality who manages this hotel, does not care about the customers or reputation of Marriot Hotels. We encourage you to do your homework before staying here.