3-Star Hotels in Salt Lake City

Specically booked a suite at this hotel for 3 nights to ensure that we had a view from an upper floor. Also website stated that dinners & breakfasts were available at the adjacent restaurant. After checking in we soon realised that the restaurant appeared to be closed. Upon asking at reception this was confirmed - so why had they not sent an email to warn of this situation?! When querying this with reception staff, one member in particular was very curt in her response. We had to search in very high temperatures to find suitable restaurants although the free light rail system did reduce the walking distance.

We stayed here for a national competition since this is one of the Hotels that was sanctioned by the organizers. The lack of service was just apparent from checkin all the way to everyday interaction. When we checked-in, I already felt the lack of appreciation for their guests as I never felt welcome from the get go. I was not acknowledge about being an IHG rewards member and welcomed at the Hotel. I must add though that when buying things in their marketplace, the interaction of charging our things with the front desk was fast and seamless so that is a positive. Also leading to our stay, I did have phone interaction with some of their staff for my reservation and they have been very helpful and accommodating so was surprised with my current experience here. There are no safebox to store some of your valuables and when I asked the front desk I was just told they have none in a lazy way without effort of providing alternatives or if they can help in any other way. Our first day, they locked breakfast area right at 9:30 sharp without letting the people already eating that they are closing. When we inquired with one of the staff, they replied in a kind of a rude way that ”when its close, its closed”. I could understand the policy but they would not even hear about suggestion of simply announcing that they are closing the breakfast area for last call so people could have a chance to get their last servings if needed. They also literally, close off the breakfast area while people are still eating almost like telling everyone to get out. I think this shows lack of service and professionalism with no empathy to their guests. it does look like they treat their guests as like burglars to close/lock off their breakfast area. For rooms, the area is a little bit smaller compared to some area hotels but typical of a Holiday Inn property so no complains there. Our rooms did not have issue(so far fingers crossed) but a lot of people in our group had room issues. Some have their locks not working after checkins and they have to work on fixing them and someone from our group was given a room that was still occupied. They have 2 gyms in different floors but smaller compared to other gyms from different hotels. They have a sauna and a pool so another positive. I am still checked in and staying for 5 more days so will update the review later but If not for our team choosing to stay on this Hotel I would have checked out and moved to Hilton across the street where we have a very positive experience a few years ago with the same competition.

When you get to the airport, you can get a call, get a car, go to the airport early in the morning, the hotel also picks up the bus, there is no chance to enjoy breakfast, there is free hot coffee in the lobby. The bed is large and the room is large. The location is close to the airport, it is more convenient to go to the city bus, and there are many parking lots.

This hotel was amazing and accommodating when I had car trouble’s they were super friendly allowed late check out workout extra fees and even offered a discount if I had to stay extra days. Highly recommend them if you are headed to salt lake. The staff is above and beyond helpful.

Very nice hotel, warm front desk, large rooms, and hygienic supplies. Parking is free, there is Starbucks next to it. There are only a few blocks to the Parliament Square and the Mormon Square. It is recommended that everyone go around at night and the lights are very beautiful.

The hotel is very good in all aspects, the guy at the front desk is very friendly The only problem is that the city itself does not make people like a lot of homeless people. There are a lot of homeless people in the whole city. On the way from the hotel to the shopping mall, just 50 meters, I encountered two strange people and was frightened. PS: The Chinese buffet opposite McDonald's is not bad, the name is forgotten

Perfectly located in downtown. Several excellent restaurant, bar, coffee, etc options in all directions. Location really does not get much better than this. The lobby bar was a fun & welcoming crowd & the bartender gave great recommendations. The fitness center is well appointed with dumbells up to 50 lbs and a cable machine + cardio equipment. The rooms are very spare & minimalist. Some people love that, others find it cold. Personally, I prefer more hard surfaces in hotels as it feels cleaner to me. They also had ample room to open two suit cases and still room for a small sofa bed-- plus a nice bathroom, big windows, and an extremely comfy bed. Not at all AC hotel's fault but Saturday night was pretty rowdy around the hotel with a very large & noisy group of cars rolling by bars letting out in the wee hours and someone screaming their head off. But, that is what happens when you stay downtown I guess. Maybe ask for a room that doesn't face the main drag? We found the parking to be less than ideal. There is a garage (pay $17/day) that is shared with an apartment building across the street. You don't have access to the elevator lobby so you either need to carry everything down stairs or down the ramp & we spent one morning wandering the garage trying to find our car since the garage access is kinda wonky. Overall a good stay and would definitely stay here again.

I stayed here for a conference across the street at the Salt Lake Hardware Building. It’s a very convenient location and you can access downtown easily by foot or by free light rail. The staff were all warm and friendly and made me feel very welcome during my stay. The rooms are very large and have all the standard amenities. Breakfast is included and it consisted of both hot and cold options. Thank you for the great hospitality! I hope to stay there again in the near future.

First I would like to recognize Ally and Brian the shuttle drivers. They were always polite and knowledgeable. Then there was Luna on the night shift who always had a helping hand. Daniel in housekeeping was also very helpful and hard working. This hotel had a wonderful hot breakfast and the preparer was quick and always cleaning up. They scrubbed and Disinfected the break room area beyond what I have ever seen before. Kudos to the housekeeping team. Did I mention the shuttle service? That’s worth the stay in its self. We will return here if we ever come back to Salt Lake City.

The hotel is opposite the Utah Jazz home, but it is about 10 minutes from the main city commercial center. It will take 10 minutes from Temple Square. Hotel health is not bad, that is, the room does not have toothbrushes and slippers, call to the front desk, said no slippers, sent a toothbrush and toothpaste. In addition, the door of the bathroom was broken. I called the customer service and waited for half an hour. I called a room attendant at the back door and came in to help me open it. Overall good, health is OK.