2-Star Hotels in Salt Lake City

I had a stay Feb 5-6, 2023 for a ground floor room w/ a single bed because I'm 100% handicapped from my military service during Vietnam. I called Microtel twice on 2/1 & again on 2/4, to confirm that I had a 1 bed ground floor rm. Both times the clerks assured me that it was in their system. I showed up Feb 5th around 3:30pm, & was told by the rude female desk clerk that there's no ground floor rooms available. I told her that I had called twice on different days & was assured that the notes were in the system. She finally checked again & put me in a ground floor room, that wasn't very clean, but I accepted it, since there wasn't any other ground floor rooms available according to her. That evening the room above me kept dropping things, & it sounded like being in a bowling alley w/ the loud noises. Later, a family came in the room next door to me, & the kids started yelling, screaming & pounding on the walls. I called the front desk a couple of times, but no answer. It finally stopped around 10pm. The next morning, I went to take a shower. There wasn't any hot water, & the soap & shampoo dispensers were empty. I called the front desk & again, no answer. Afterward, a Mexican guy apparently had a key to my room & came in, w/o knocking or anything. He looked surprised when he saw me, & started speaking Spanish. I asked who he was & why he came in my room, but just talked Spanish. When I went to the front desk & confronted the clerk (the same rude clerk that checked me in the day before) about this guy having a key to enter my room, she said it MAY be the maintenance guy. I then asked, ”Why didn't he say he's maintenance or staff or have hotel ID on him?” She claimed she didn't know. I filed a complaint w/ the mgr thru the clerk, & he finally sent me a email 3 days later saying he couldn't do anything about the noise from other guests. Nothing about the other issues, like no hot water, soap or shampoo, or why the guy had a key to enter my rm. No offer of a refund or some sort of compensation. Do not stay at this Microtel !!

I had to book this room last minute to deal with a family emergency in the city. The photos looked decent and reviews said it was clean and the price was great. When we arrived late in the evening, the guy behind the desk was apathetic, and actually rather rude. The stairwell up to the third floor was the beginning of my feelings that this may have been a mistake. Between the back alley feel and the phallus shaped artwork on the windows were pretty demoralizing. The cart full of junk outside the door of the room next to us didn't help. Inside the room, I immediately noticed that the walls were scuffed all over and that you could see where light fixtures had been changed. The carpet had stains and was pretty worn. MY wife found some long black hair on the towels in the bathroom, and all they supplied were a pair of bath towels. When she asked the gentleman in the lobby for replacements, he provided a single towel, forcing her to ask for another, and then a hand towel and washcloth. He was pretty rude about the whole thing. Our room had a window facing West Temple, and it's only a single pane so the road noise was significant when compared to a room in other places. There was a lack of outlets that were easily accessible next to the bed, so if you travel with a CPAP, be ready to mobe the bed to plug in. The bed was clean, and the Tempurpedic mattress was nice, but the box spring had obviously been victim to a cat that decided to sharpen its claws. After an OK night's sleep, we took morning showers. In the shower, it looks like the tile had been painted over, and the paint was peeling badly. The worst part of the room in my book is in the shower. The showerhead provided a mere dribble and was simply the most disappointing shower I've ever had in my life. It's a shame, because this property, has some real potential to be a really cool place, so I hope the owners can take this review as constructive criticism and make some improvements.

Great motel, very clean, free breakfast, very kind service staff, plenty of parking spaces, especially the beautiful rose flowers at the door. Staying in this motel is the first time I have stayed in a motel in my life. It is so big and clean with a refrigerator, coffee maker, and microwave. It completely overturns the concept that I thought the motel was not clean. Send two photos of rose flowers at the entrance of the hotel

I recently spent a week (second week of April) staying at this property and knew when booking it that I had to keep my expectations in check. The location was great for access to the car rental agency, airport and downtown locations I planned my week around. There is a Denny's, McDonalds and a killer good Mexican restaurant all with in a block or two. The property is worn and dated but all common areas are clean and without any musty or overpowering smells. The rooms are surprisingly large and I was quite comfortable with my bedding and pillows. The unfortunate thing was that during my visit they were unable to provide any air conditioning as their system was still set for winter. After returning to my room on the second day and finding it at 85 degrees I had to discuss options with the desk. They were very understanding and were able to move me to a cooler room that I was able to deal with after buying a fan from the local Walmart. I did note that the toilet paper holder was askew and partially pulled from the wall. The metal towel holder had at one time been ripped from the wall and reinstalled without any concern for the resulting sharp edges from the resulting damage. My smoke detector was not mounted to the ceiling but instead resided on the shelf inside the closet. For me these were all little things, excepting for the air conditioning, and inconveniences I could handle. If my wife had been with me the place would not have worked and I felt for those guys that were checking in with their female partners. This is basically one of those places where traveling construction crews utilize (at least during my stay it was). The staff is friendly, accommodating and left working with what they have do deal with the best they can. I almost got what I expected when booking this chain, however I have had excellent past stays at other Comfort Inn locations. Salt Lake City is very easy to maneuver and knowing that now, I would not hesitate to look for a better stay a little further from the central city. Would I stay again? Only by myself and on a tight budget. It was not terrible, unsafe, or dirty and did what I needed - just don't expect too much with the price.

This was the best hotel on our trip. We felt very welcome and enjoyed all of the interactions with the employees. There are great restaurants in the area, the front desk made some great recommendations. This hotel’s very clean. The breakfast was great. They have pumpkin waffles that were fabulous. I had read a review that said they didn’t feel safe, however that was not our experience- we felt safe in the area. There are homeless folks in the area but we never felt unsafe. Great place!

The location is very convenient, especially close to the airport. It is also very convenient to eat next to it. The opposite is the convenience store and the gas station. The facilities are a bit old, but it is still relatively clean, and the equipment inside is quite complete.

The hotel was unexpectedly clean. Due to the snow closure of Yellowstone, we decided to open to Salt Lake City. Many well-known hotels have booked this room when they are full. But the compulsory breakfast is not worth mentioning, very nac hotel does not provide drinking water Everything else is convenient

The bed is large and the room is large. The hotel breakfast is relatively simple and very close to the city centre. I took a taxi at the airport and collected 30 pieces. These old hotels abroad are basically showers that cannot be held. It was snowing the night, the next day was fine, and the photos taken in the room.

The room was clean and the service was very good. The cold room was warmed in advance.

The rooms are spacious and clean. Bed and pillows were comfortable. Staff was exceptional from the front staff to the breakfast attendant. In the evening there were fresh cookies. In the afternoon there was a dispenser of ice lemon water. WiFi was good and the price was reasonable. I would not hesitate to stay here again. We had a small issue and the manager, Todd, was extremely helpful in resolving the issue.