Guest User
May 22, 2024
We stayed at the south temple location. We did a pre check in and said we would be there at 5:00. We came later at 6:45 and was told our room wasn’t ready and we had to wait 30 more minutes, finally getting to our room at 7:15. The room had zero sound proofing, hearing all the cars on the road next door. In the morning they brought breakfast and had a used salsa included with breakfast. Trying to leave there was a car parked behind us blocking us in. I had to go back in and the front desk said, “oh, that’s probably the housekeeper, I’ll have her move”. They sent me a survey and I let them know of the issues, with no one ever getting back to me. To top it off we used a gift card and had a zero balance on our invoice, and then 2 weeks later I noticed a charge of 217.00. Would never stay here again and would advise anyone else to save your money and stay somewhere nicer.