Guest User
August 25, 2023
I went on a trip to Salou with my 3 kids. I picked this place based on good reviews but I'm really shocked that it has received such good reviews. Hotel reception is open whenever we needed something, staff offer zero personal attention to us as paying customers, we were there to pay but otherwise we were an inconvenience. At checkout a simple question on our stay or if we'd like to return again would have been courteous and professional and cost nothing. A little training maybe? This parting gift did little to convince me to return that's for sure. The aparthotel rooms we stayed in were absolutely tiny, hardly any room to move. The showers and bathroom were lovely. A/c worked well. Rooms cleaned every day by lovely kind courteous staff Paper thin partitions between apartments, we could hear the conversations and laughing at 4am in the apartment next to us- not happy. We had buffet dinner one evening, the staff were so lovely but unfortunately the food was really awful, so bland, the lemon tart was the only saving grace. I've no idea how people could eat there every night. We never stayed for the nightly entertainment. The pool was nice and big and clean, it did get very crowded at certain times during the day. This accomodation was bought at the most expensive time of the year, I would have expected a bit more for my hard earned money. On a plus, Orient Express restaurant in Salou 10mins walk away is so amazing, staff and food outstanding.