Ponient Dorada Palace by PortAventura World

The breakfast variety is praised, while the booking system is user-friendly. Convenient location near shops, beach, and theme parks. Guests appreciate the cleanliness and friendly, helpful staff.

When we arrived at the hotel, from the first moment it was a fabulous experience. Of course everywhere has it hiccups and there is no way to please every guest but I feel lots of the reviews are polar opposite to our experience. The hotel itself is lovely and clean, the cleaning staff are incredible and extremely polite. The food - great selection each night and even if somewhat repetitive, it only takes a little imagination to create some fantastic meal combinations - shout out to the veggie lasagne and the shepherds pie though! - breakfast is great, lovely selection of fresh fruits and yoghurts, so much so our shopping list now has to change because our 7 year old ‘cannot live without yoghurt and melon everyday’ - lunchtimes we skipped the main restaurant and used the snack bar lots! Usual pizza, hot dog and chips with an added bonus of sandwiches and fresh fruit. Entertainment was good! Childrens disco got us all up dancing and adult entertainment of silent disco and music quiz were amazing! - pool rules - yes somewhat eccentric and out there but in all honestly it didn’t ruin our holiday - no normal shirts in the pool, they must be a swim shirt to stop fibres clogging the filters. - no sunglasses (safety if they come off in the water) - no floaties in the main pool but allowed in the back pool and the small baby pool. - no head first diving but cannon ball and jumping in we’re fine, our boys had the best time! - great first aid and pool lifeguards, we didn’t find them rude or unapproachable at all like some reviews state. - no it’s not heated but once the sun is on it (which is most of the day) it soon gets bearable, you just have to brave the first dip. Huge shout out to the staff sorting poolside of a day and nighttime! The state some guests leave their loungers, cups and food thrown on the floor, regular litter picks from staff (dispute multiple recycling bins dotted around) and every night without fail it is jetwashed, cleaned and each individual sunbed laid out and wiped! We watched in awe at the hard working staff from our pool view room! The lady greeting us at breakfast was a wonderful start to each day! The biggest smile and wave! We had a fantastic stay overall and cannot fault most of the hotel! The hiccups… - a few of the other guests were extremely rude, especially to staff! You go on holiday to enjoy yourself not shout at people not paid enough to deal with your entitled opinions. We saw far too much name calling and felt the need to check staff were okay. - some staff are super slow at the bar, others are rapid… depends on the shift pattern how fast you get served. - as all inclusive we felt that the snack bar was a little unfair, they only prepared paying customers first using larger tubs whilst all inclusive had to carry multiple little tubs and pots. - guests don’t seem to know how to queue, pushing in when people have waited patiently. - first night I was told I would have to leave the hotel due to