Ponient Pirámide Salou by PortAventura World

Lovely hotel in a great location ! The pros ; Located close to bars, restaurants and shops Beach just a small walk very close by Bedrooms clean and tidy - beds made every day Food choices were great - we were all inclusive and had a good variety all day long - pool bar was excellent Staff all very friendly and helpful Also - there was a free safe ! That was a real bonus ! The cons …. None really tbh but only 2 lifts which I expect is a problem if you have a family on higher floors - luckily we were on second Additional; We got the PortAventura pass in our holiday which was an excellent day out and transfer was included. So made most of couple days up there. All in all was really happy with our stay - the pool was a good size and for the time of year we did well with queues etc although I imagine could get very busy in the summer ? Definitely looking to book again for next year and would highly recommend!

One of the best holidays I’ve had. Hotel lovely and clean, plenty sun loungers, staff very friendly and food excellent. Being a family with 2 kids, all inclusive was a no brainer. Rooms clean and very spacious too. You need to get hotel app (which you can scan at reception) to book breakfast and dinner slot which is really easy and lunch is between 1-3. There is also a poolside snack bar if you want to each while continuing to sunbathe. Hotel is 15 mins away from airport and PortAventura land and is also pretty central to shops and beach. Couldn’t ask for any more really. Can’t wait to book again!!

You've saved really hard, worked your socks off to pay for a lovely holiday, and you deserve to feel a bit special, right? This is where the hotel gets it really wrong. It is not the billed four star experience at all. It is basic with no luxuries, and it's just a bit lack lustre. We went all inclusive 25 October to the 1 November 2024. I will get straight to the pros and cons: Cons - the hotel charges for pool towels (tbf stated on its website; €2 each plus a €15 deposit). I feel that this is a bit ridiculous for an AI hotel. Worthwhile taking beach/pool towels if you can to avoid this charge. - you have one pillow and one pillow only. You cannot negotiate with staff at all over this and they get quite defensive if you try to. I looked on the hotel website and this is not stated anywhere. This is a consumer protection issue as if they are going to enforce this it should be stated clearly in advance. My husband has a bad back and my daughter is autistic and likes to have two pillows, it's a sensory issue and if she gets uncomfortable it results in meltdowns. Both needed an extra pillow. I explained all of this, we were given towels to prop out pillows up. No reasonable adjustment for those with differences/disabilities. For a modern day establishment and a supposed four star hotel this is also ridiculous. - the hotel charges for luggage storage (€3 medium €5 XL; stated on website). I have never come across this before, apart from in really budget hotels so I was surprised. There is a space round the corner with no lockers where you can leave bags at your own risk but there are no cameras in the luggage storage area. The charge is just irritating to be honest, as again you expect to be looked after in a four star hotel. What does it cost to have a room to put cases in?! This is just an additional revenue stream for the hotel. - they have a date on which the air con is switched off. That fell in the week we were there. It was still very hot and we couldn't sleep with the door open as we are prone to be bitten by insects (if you are equally blessed take insect repellent, even at this time of year). You will not be provided with a fan. We did ask at reception. - the lobby bar which is the main place you can sit to relax and have a drink has no atmosphere at all and doesn't even play music. There are a few comfy seats but they are normally taken. The bar snacks are crisps and nuts available to everyone but there are more items on the list which are supposedly available but we never saw them out, nor were they offered. - the pool bar doesn't open until 11am and the lobby bar until 12 noon so there is nowhere to get a coffee etc before breakfast if you're an early riser, or between breakfast and the bars opening. There should be a machine available for AI guests with tokens etc. - it isn't made clear that as AI guests you can order alcoholic drinks with your buffet meals from the staff (but they are not easy to find or track down and they don't