El Zorzal

The facility and room were clean, quaint, & decent. The staff was generous, and really set up the jacuzzi nicely with candles around the sides and colored lights. We ate in the resto for breakfast and a couple other meals. The food was always good and generous. Note that this is a hostel, not a hotel, so it's not fancy, but the room was very clean and the bed was comfortable. Having come from a place with no hot water, we enjoyed the hot shower there! The gardens are lovely! No screens on the windows, so take your insect repellent. Also, all the things that may be "included" such as the airport shuttle and the jacuzzi must be paid for separately. But everything is so cheap in Colombia, you can afford it! One defect was the poorly working room lock, which pointed to lack of management oversight. But it DID lock and with the security gate to the property, and the watchdog, we never felt unsafe.

The beds and pillows at the hotel are rock hard and extremely uncomfortable. The only relief from the uncomfortable bed is the dog kennel blankets provided. The room featured a lack of ventilation and an abundance of black mold growth. Everything (bed, headboard, pillows, bathroom, etc.) smells like mold and I'm not a person that's sensitive to mold at all. The electric plugs are low quality and very old, so your devices won't charge without frequent adjustments and disconnects. The plumbing is terrible and only one hot water fixture can be used at a time in the entire building, making showering a freezing cold (90% of the time), unpleasant, and unpredictable experience . Room includes a non-functioning safe for valuables and a TV that also does not work. The overall room was very dated and shabby. The gym features a bunch of cement filled old bottles connected to sticks with duct tape and a bunch of old tires (for some reason). The ''hot'' tub was always cold and doesn't have a filtration system, so it was full of bugs. The hotel charges an unadvertised 5% fee at check in to pay with a credit card. Staff was nice and accommodating. Self serve coffee would be nice.