Panorama Salento by Dot Boutique

This place is nothing like what the pictures promote. We got the standard bedroom, not the villa. There are only 5 rooms and the balcony faces the street that every single jeep, car, motorbike has to pass by. The noise at all times of the day was unbearable! Worse than that, the service was absolute garbage. There is NO communication between the receptionists, their attitude was the absolute worst and they knew very well that everyone complained about the noise, they mentioned many times. This place is not worth all that money whatsoever. Breakfast is not even served at the hotel like they show in the pictures you actually have to walk to some restaurant outside the hotel. To make matters worse, they agreed on getting our bags to the airport at a later than so we could go explore another town and after repeatedly reminding them to not forget one of the bags, of course they forgot it and to ship it to me they made ME PAY THE SHIPPING. the audacity they have to make the costumer pay for their mistake is just appalling! It is literally the worst hotel I’ve ever stayed at and the pictures do not show the reality of this place. It could’ve had potential but it would need to be rebuilt in a different part of town and to renew its whole staff. DO NOT STAY THERE, it’s a complete waste of money! Este lugar no se parece en nada a lo que promueven las fotos. Tenemos el dormitorio estándar, no la villa. Solo hay 5 habitaciones y el balcón da a la calle por la que tiene que pasar cada jeep, coche y moto. ¡El ruido en todo momento del día era insoportable! Peor que eso, el servicio era una absoluta basura. NO hay comunicación entre los recepcionistas, su actitud fue la peor y sabían muy bien que todo el mundo se quejaba del ruido, lo mencionaron muchas veces. Este lugar no vale nada de ese dinero. El desayuno ni siquiera se sirve en el hotel como se muestra en las fotos sino que se tiene que ir a un restaurante afuera del hotel. Para empeorar las cosas, acordaron llevar nuestras maletas al aeropuerto más tarde para que pudiéramos ir a explorar otra ciudad y después de recordarles repetidamente que no olvidaran una de las maletas, por supuesto que la olvidaron y que me la enviaran me hicieron PAGAR EL ENVÍO. ¡La audacia que tienen para hacer que el cliente pague por su error es simplemente atroz Es literalmente el peor hotel en el que me he alojado y las fotos no muestran la realidad de este lugar. Podría haber tenido potencial, pero tendría que ser reconstruido en una parte diferente de la ciudad y renovar todo su personal. NO TE QUEDES ALLÍ, es una pérdida total de dinero!

Staff was very helpful and friendly. Complimentary breakfast was fresh. The location was close enough to the plaza but away from the noise. The rooms were comfortable and the shower/tub with a view was a very lovely experience. Would recommend to anyone traveling to salento.

This hotel is the noisiest hotel I have ever stayed at and I have stayed at many. It’s like sleeping on a farm with screaming animals right on a highway and on top of that it’s a construction site with building noice!!! The hotel staff seems to dislike their work, they are unfriendly and do not speak one word English. The rooms are small and uncomfortable and during three days we did not get any cleaning and had to ask for more toilet paper. This place to me is more like a poor hostel than an hotel. We are happy to leave tomorrow after three nights here.

Excellent service. Any request quickly answered or sorted. Recommend using Translate App on your phone if your Spanish is not great. This allowed us to better use all the facilities available that we may otherwise have missed. Comfortable bed and huge bath.Great courtyard to sit by the outdoor fire in the evening. A good location sited away from the noise of town it is still only a very short walk to the centre. Breakfast a few doors down at a very friendly restaraunt. Hotel has made big effort to plant a garden come nature walk. Plenty of hot water. This is a modern facility with the only reason for not giving 5 stars is that the design has missed small things like towel rails and coat hooks and places to put stuff. Other than this we highly recommend