Hotels Near Park Community Building in Salem

Great place to stay! Good place for kids to come!

We had no problems and enjoyed our stay in a King Suite. Good location as there are lots of restaurants in the area and easy to get around. Only downside was the pool was closed but we probably would not have used it anyway. The staff was very friendly and the breakfast was very good.

I was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.

Bright clean cheery entrance area and sitting and breakfast rooms. Staff very helpful. Room was OK, with bed that was very comfy, but closet door handle was missing and replaced with totally wrong small cabinet knob, hanger was missing from back of bathroom door, holes in bath wall from some soap dispenser or similar item that was no longer there, bathroom floor was dirty. Breakfast was very good. Eggs, instant oatmeal, yogurt, juice, coffee, very good bagels and English muffins, bananas, etc. We probably would stay here again, but we sure do hope that they get on top of maintenance/repair items that are very shabby.