Soho Boutique Salamanca

The staff is friendly, multilingual, and provides excellent service. The central location allows easy exploration. Guests praise the comfortable, clean, and stylish rooms and the delicious breakfast options.

I checked in at this Hotel on September 9th in room 202 for 7 nights through *******. The room was so tiny and uncomfortable that i requested a change even if it meant paying for the difference. The Front Desk staff was so unhelpful. They said they even could not provide an extra luggage rack. We traveled from Miami for 7 nights so that was a problem together with the room size. After a long talk with Oscar V from ******* they agreed with us to find any property due to all these inconveniences as well as the unwillingness to help from the Soho staff, even a case was open from their end. The result was that i had to check out an hour later and find another Hotel. To my surprise the hotel billed me for the 7 nights and claimed that they have a no refund policy which in my opinion entitles them to this totally unacceptable customer service. I have worked in Customer Service over 20 years and i have never seen a scam of this magnitude for providing no service at all.

Very comfortable and spacious room. The concierge was helpful. The location is excellent and close to the historic old town. The market is across the street and there are several restaurants and coffee shops in the area. I would stay here again.