Crowne Plaza Resort Salalah

The rooms are a bit small for this class of hotel and so is the bathroom! The service and staff are top. The location is perfect and the beach too. Restaurant Ocean Blue has excellent cuisine and is very well positioned next to the beach!

Salalah hardly has new resorts, so it was difficult to choose. Guests are mostly 55+ from German, Polish and Czech nationality. Best pick is probably the neighbouring Anantara Al Baleed, but price is double. Although when you pay € 222 per night for a simple very dated old room including breakfast it should be compensated with excellent and personal service. Compared to what you get for this in Abu Dhabi it is a pity. They claim to be a 5 star property, but this is the worst 5* hotel we ever stayed in. Pros + Complimentary airport Shuttle with friendly driver. + Early arrival but room was ready in half an hour without any charge. + Beachfront Location. + Ocean Beach House with restaurants and a roof terrace with amazing sun set view; this is probably their best asset. Cons - Old building, lobby, furniture, rooms, beds & mattresses, dated bathrooms with lots of wear and tear (showering in a bath with shower curtain is not from this century) and ugliest ‘pool deck’ ever. - We were supposed to be informed when the room was ready, but the front desk forgot us. - No assistance with bringing suitcases to the room. - Staff in general (except serving staff in OBH) is not very friendly, welcoming and trained. There is lack of management; the GM was never on the floor to see what’s going on. Even the FO manager looks like he doesn’t like his job and the property. - Bathroom light was out of order (all 3!) and when we ask to repair this, again someone looked very agitated we even asked. - [ ] Understaffed; Long cues in front of the beach bar as there was only 1 bar tender. - [ ] Beach towels very difficult to find. I had to ask to 3 different staff members and they only pointed me into the direction pfff. - [ ] No staff and service at the beach. - [ ] Dust in rooms, bathroom bin not emptied. - [ ] Choice for breakfast is very limited, no fresh juices, lots of things on the buffet are not being refilled after 09.45. Breakfast ends at 10.30. - [ ] The beach and ocean itself is nice, but there should be daily cleaning from the cigarette butts, plastic lids and tiny branches. - [ ] Most beach guests claim 2 sun loungers per person. - [ ] F&B is very very expensive.

Very nice hotel beautiful location

Excellent service received by hotel staff. Breakfast on the beach terrace was really good.

As an IHG member, I had high expectations for my stay at the Crowne Plaza Resort Salalah, but sadly, my experience was far from satisfying. The level of service and the condition of the villa facilities were completely unacceptable for a resort of this caliber. The villa I stayed in was outdated and in desperate need of maintenance. From the moment I checked in, there were numerous issues. Every time one problem was addressed, two more seemed to arise. The engineering team was careless and unprofessional— their fixes were temporary at best, and I spent far too much time chasing them to resolve issues during my stay. This is not the seamless, relaxing experience I expect as a loyal IHG member. On top of that, basic amenities were missing in all the bathrooms, which is truly shocking. I had to repeatedly request essentials that should have been provided by default, which made the whole experience frustrating. The outdoor garden area surrounding the villa was also in terrible condition. Rubbish was visible here and there, and it was evident that the staff do not maintain the area properly. The lack of attention to detail in both the villa and the surroundings was appalling. The management and team at the resort seemed particularly relaxed and indifferent to customer feedback. On several occasions, when I brought these issues to their attention, they failed to take any substantial action. Their response was lackluster, sometimes even dismissive, which only added to my frustration. To make matters worse, I discovered after reviewing my bill that I had been charged for dinners— every single day— that I NEVER had. This totaled a whopping $300! If I hadn't gone through my bill carefully, I would have been unfairly charged for something I did not consume. Mistakes like these are unacceptable, and IHG members or not, guests should never have to deal with billing discrepancies of this magnitude. As a loyal IHG member, I am deeply disappointed that my concerns were not taken seriously, nor was I made to feel valued as a guest. For the price I paid and my loyalty to the IHG brand, the level of service, maintenance, and care provided was far below expectations. I cannot recommend this resort to anyone unless major improvements are made across the board.