Grandvrio Resort Saipan

BIG SCAM AND FALSE ADVERTISING ON WEBSITE! Don’t stay here. I’d give less than 1 star if it was allowable! April 7th we used Agoda to book an 11 night stay at the GrandVrio Resort Saipan. Before booking we looked at the accommodations on Agoda AND on the company’s website. What a scam! There are 4 languages and each translation shows different information. It also shows different times of operation for it amenities. However none is consistent and none of it is truly accurate. -No BBQ on the terrace with Polynesian dancers for $48.00 according to the website. -No pool bar -Deep pool was closed our entire visit -Kids pool is NOT covered -Umbrellas were only on the deep pool that was closed, none by the open pools -Kids pool mushroom fountain, water bucket, and water squirters are non functional -Big main pool fountain does not work -Lifeguard is NOT an active lifeguard. Sat under the porch of the chapel on his phone the entire time -Beach tape on the sand said the beach was closed and in the red zone yet the beach really wasn’t as we went over to the next hotel and they shared it was not closed. We addressed all of this with the hotel. They said it’s amenities haven’t been available since Covid. They mentioned we should go to the Crown Plaza for dinner and a BBQ with dances which was over $20 per person more. We asked about the pool hours. They said it was 10-5 which didn’t match any of the hours online. We shared that without coverings and umbrellas it’s scorching hot in the middle of the day, we requested to be able to swim at evening or night and it wasn’t allowed. We asked about the pool bar and was told it hasn’t been operational since Covid. Convenience store is open 8-1. Again not like the website. Who needs a store at 8am on vacation? When it was needed it was not open. Excuses the whole time. This place is an epic scam. It’s outdated and a waste of our money. With booking in advance we could have stayed somewhere that actually has all the amenities mentioned for the same price like the Crown Plaza. It’s a shame we didn’t. We asked Agoda and requested to end our stay after 5 days of this. Agoda said “We acknowledge your frustration and appreciate your patience. We understand that this service experience did not meet your expectations, and for that, please accept our sincerest apologies. As a gesture of goodwill, we are offering you a compensation of USD 238.39, credited to your account as AgodaCash. Please note, this is the maximum amount we are capable of offering.” They said they could not help us leave the Grandvrio and we would have to stay or pay out of pocket to go somewhere else. On day 7 we had enough. We spent so much money leaving what was supposed to be a resort, to do the things we came to do. Things we couldn’t use the Agoda cash for. Enough was enough. We again contacted Agoda and the hotel manager and asked for them to end our stay, refund the remaining amount, and find a hotel that had the ameniti