The Palace Hotel, Sunny Day

Great location, right on the beach, super spa and swimming pools, nice rooms and all relatively new with big roomdiscou ts in the low seasons. Negative, huge central hall containing reception, small bar and lounge areas - zero character: same about the staff, impolite, rude - Shame!

We visited this hotel as a family at the end of July 2024. We hesitated for a long time whether to choose it, because for the same money we could have gone for a week in Dubai! Yes, for the same money we could go to Dubai! Was it really worth it? The hotel has an excellent location - on the first line right on the beach. Exceptional cleanliness in the hotel and on the beach! The staff is at an extremely high level - well trained, very kind and responsive! Truly exceptional staff! The rooms are comfortable and clean. It was surprising that with a paid all-inclusive at such a high price, the mini-bar in the room is paid, when almost everywhere in Turkey it is free. But there are other rules in this Bulgarian hotel. The spa is new and at a very high level! The only drawback is that small children are allowed there, which is NOT ALLOWED in elite hotels around the world! This surprised us very unpleasantly, especially since there were children in diapers in the jacuzzi! UNACCEPTABLE!!! In elite hotels, persons under 16 should not be allowed in the spa! The food was varied, but far from the variety in 5 star hotels in Turkey at the same price! Seafood is hardly served, except on Friday night when there was also sushi. Last year we were in a great hotel in Antalya - sushi, mussels, squid and shrimp were served twice every day! At the Palace, there was fish at every meal to make up for this lack to some extent. The hotel is perfect for a family vacation - all your whims will be satisfied! In the lobby there is a place for games - chess, cards and backgammon. All inclusive is at a high level! The hotel is lovely but still - wouldn't you want to go to Dubai for that money?

It is my fith or sixth time in this dream like hotel-resort. I met many guests who are here for the 15 or 20th time so it speaks for itself/ For me after visiting 120 countries all over the World this is an optimal place for a yearly holiday and I take them normally off season. The hotel looksssss like a 5 star hotel cleane and nicely taken car. it is 5/5 in what relates for value for money- the food is great always fresh and good choice. Last time it ws even Gourmet quality and this time it is great. The Spa, the amazing staff, the locationnnnnnnnn so unique combining both the air, forest and mineral thermal water are a dream. I will certainly return duvijdene thanks vielen dank

The best hotel /spa experience, I have ever had . From the moment we walked in , We were greeted by the bell boy , who helped us with our luggage to our rooms ! Receptionist was very pleasant and professional! We were immediately wowed, by all of the surroundings. Absolutely stunning !! The views were incredible ,from my room I had all the sea views, from my friends room was the park and trees views . You can hear the birds singing! Place you can meditate ,relax and recharge ! Exactly what we need ! Then we went to the spa ! Wow what a place …. Everything that you may need to use .. they had , several different saunas, cold water dip pool , steam room , jacuzzi, Outside Spring hot water pool and much more ! Food was half board , we had breakfast and dinner there ! They have so much choices from salads , soups , mains and desserts that we didn’t know what to have … , basically spoiled for choice. So I would like to say massive thank you to all the team that looked after us ! One amazing holiday! We will definitely be back !

Great property - excellent spa facilities with unique natural spring outdoor pool. Food and beverage offering was very good - the friendly staff in all areas were exceptional. Our room was well equipped and cleaned/maintained to a high standard

The service is terrible for a 5 star hotel. Only the maids were doing their jobs, although no matter what they did, the stench wafting from the bathroom pipes couldn't help but wake us up in the morning :X The air conditioners in all the rooms are set to work equally weakly and when a person walks down the corridor, he sees how people have opened their room doors because they are dying from the heat inside.. and this is a 5-star hotel! Paying BGN 500 (EUR 250) per night, we were accommodated in a room overlooking the park, where every morning at 06:30-07:00 they were sweeping the street in front of the hotel with some kind of machine that woke us up in the early hours of the morning, even though we had been assured by the reservations department that rooms with a park view are quieter than those with a sea view. The TV in the room restarted every 10 minutes by itself and the fan in the bathroom didn't work (when we asked the reception about this, we were 'reassured' that the fans in the bathrooms in the whole hotel didn't work, it wasn't just our room :@). After 3 nights in this terrible room, we moved to another one with a sea view. For this room we paid BGN 550 (EUR 275) per night and our last night at the hotel we couldn't sleep at all because there was some noise from the pipes in the bathroom - every 7-8 minutes there was a terrible banging in the the pipes from the room next to us. When we called reception to report this they didn't even bother to come to the room to check what was going on and we had to call them further and go down to the reception several times to inform us that there was nothing they could do and they didn't even offer to move us to another room.. the next day when we talked to the manager, he said that he could compensate us by treating us to 2 pizzas... and so, for a sleepless night that costs 550 BGN, they compensated us with 2 pizzas for 30 BGN... : And this is the first hotel we've stayed at where we had to pay for our nights in advance so they could be sure that whatever happens they've got their money.. otherwise they'd have a lot of denied payments for such cases like ours, but they know this very well.. No matter how much we talk, we still have a lot to learn from our southern neighbors in terms of hospitality and kindness, so our tourism will still be at the same dying level : In short - we would not set foot a second time in this badly-renovated hotel, which does not even deserve 3 stars.