Akena City Saint Witz

We booked a room at the Akena Saint-Witz hotel on December 28 at 12:35 p.m. via the Akena website for the same evening. After a 4.5 hour journey, we arrived around 7.30 p.m. in front of the hotel. To our surprise, the parking lot was closed and the lights were off. We tried by all means to enter the establishment, in vain. We tried multiple times to contact the hotel and customer service, without success. We then contact another Akena hotel close to this one (40 km away). Our interlocutor informs us that a fire took place at the beginning of December, but to his knowledge, the hotel should have been open. He offers to call me back a few minutes later. After making a few calls, he called us back to confirm that the hotel was indeed closed. At 8:30 p.m., we found ourselves without accommodation, with two children aged 4 and 8 in tears, in difficult weather conditions (6 degrees), and had to look for an alternative solution at a cost higher than our initial budget. We never received any feedback or an official apology from the hotel for this unfortunate situation. This experience is unacceptable from a nationally recognized group, where we have stayed in the past. She totally ruined the start of our vacation.

Service well below a three star!!! Apart from the very comfortable bed, the rest of the room is not of the standard expected even in a basic hotel: black bathroom seals, dysfunctional shower head, no support for it, empty soap dispenser... and of course no night staff to complain about anything. Even better: breakfast paid for when booking not served because we leave at 6 a.m. to catch our train. The receptionist the night before assured us that we would have a snack... nope... we left with an empty stomach and our wallet relieved of the €20 for virtual breakfasts!!! Unacceptable! Hotel to be prescribed!!!!!

On arrival the TV was not working. I was changed rooms. I discover that the toilets are not working. I informed reception the next morning… in the evening nothing was done and I was not changed rooms. Room number 314. Very noisy hotel as well.