Campanile Montlucon - Saint Victor

Overall Experience: A majority of guests described their stay as 'Wonderful,' 'Exceptional,' or 'Very Good,' indicating that the hotel generally meets or exceeds expectations in terms of comfort, service, and overall satisfaction for most visitors.

Our problem started with the first room we were assigned 101. Fortunately my wife was expecting an important email so she immediately tried to log into the WiFi. No internet but a WiFi connection we went down to speak to reception. It was difficult to explain that there is a difference between WiFi and internet! Finally, after demanding a refund, we got another room at the other end of the building that did have internet. This room was surface clean and tidy but just don't look forensically behind doors and on top of light switches etc.! The decoration was tired with trim missing from shelf edges. In the morning we discovered that the plug was stuck in the shower over bath. You could tell from the deep scratches on the top of the plug that it has been like that for a long time. We had to leave the bath half full of water. The bathroom heater didn't work and, again, it obviously had been like that for a long time as the connection cover was wrenched off and crooked. We couldn't get the heating to work in the bedroom either. The room had a tray with a kettle with a broken lid and two tiny milk capsules, two tea bags and two coffee sachets. When I asked for more it was refused (I was told they were expensive). One of the few advantages of Campanile is the attached restaurant. It was closed that night! In the morning when we went for breakfast the bread basket was empty. I had to go to ASK for bread. It had to be baked (or prepared in the oven) he eventually brought out one warm demi-baguette. By this time two more couples had come into the breakfast room. You should have seen his face when he realised that more was needed. Perhaps each one comes out of his pay. I was glad to leave there and I don't think I'll bother using any Campanile again.