Best Western Plus St. Simons

The hotel looked really nice from the outside, but our room smelled really bad of smoke. Despite being a non smoking hotel, the carpet was just trashed. It was carpet that should have been replaced 10 years ago. There were stains and just dirt embedded in it and the smell. Carpets hold smells and it was awful! The front desk girl was super friendly. She tried to make accommodation, move me to a two queen room, but I booked a suite. She said no suites available. I asked for some fabric refresher spray just to tame down the smell of the room. It was really bad. We tried to keep the door open to air out the room but it was the carpet so it didn't even matter if we "air" out the room. I did not sleep well. The pillows were too thick. It was a rough night. Breakfast wasn't that great. I didn't have the eggs and sausage but my partner did and it did not look good. The coffee wasn't great. The waffle was fine. The last night we had breakfast at a diner because we didn't want the breakfast there. The cable satellite was bad too. Constant lag due to "weather" despite it being sunny. I was looking forward to the hot tub but it wasn't open. The front desk was very sweet and helpful so that's a plus. She mentioned that I would get a discount but I haven't seen anything yet or received an email or call from the hotel. Maybe after renovations, this place might be nicer, but my experience wasn't the best and we take about 4/5 trips a year and stayed at plenty of hotels.

Under remodel. Closed pool and patio. We were not told about remodel construction when reserving. We would like a partial refund as we were not able to use amenities.

First of all, trying to find the room was difficult. It was not easily accessible with inadequate luggage trolley. Not "senior" friendly at all. Once I entered the room, there was a used paint brush in the room; someone had been on the bed and had used the bathroom. I was offered another room (suite) which was not much better. The room phone was not working (no dial tone) and there was no internet (wi-fi) service available. However, I must say that the front desk employees were friendly.

We enjoyed our stay here and we’ll definitely come back. The staff was friendly and the room was clean very comfortable bed.

The room had a terrible smell, excessive stains all over the carpet, hair in the drain, mold and water stains on the ceiling. We will not stay here again

Hotel allowed an extremely noisy party to go on through the night. When we contacted front desk about the hotel's policy about "quiet hours", person on duty had never heard the term and said there was nothing they could do about it. We chose this hotel thinking that being it was on the island it would have been quieter than staying on the interstate. Next time will stay on the interstate at half the cost.

The heat stopped working in the room we were originally given. We called and they gave us another room. Only downside was people running the hallway.

In the past the stays were fine and I'm not a complainer, but this trip the room was horrible. There were stains all over the floor which looked like vomit or spilled food. I was afraid to walk on the floor without shoes one. The room was so humid that our bedding was damp. The shower had no water pressure. I had more water pressure from a kitchen sink. Thebwater wpuld trickle out. The hot water would come on and then go to cold, then changed it's mind and be hot again. The woman employee at breakfast that help get food together was so nice. She was the only good thing about the stay.

Customer Service was excellent, our room was clean and comfy. Hot tub was very nice and area was quiet.