Manoir Saint Sauveur

I recently stayed at Manoir Saint-Sauveur, and it was an unforgettable experience. From the moment I arrived, the service was exceptional—every staff member was welcoming and attentive. The room was spacious, beautifully designed, and incredibly comfortable, making it easy to relax after a long day.

This hotel is in need of an update. Not only the rooms but the staff. Upon arriving for a funeral we approached the staff to pre register for our room. Upon speaking English we were definitely treated differently then those who spoke French. Our room was not ready at 4pm and we were advised that there was a conference that needed there attention. We felt invisible. After paying around 700 for a chalet you would expect better service. I asked to speak to a manager and was approached by a young man who advised he was the manager that was untrue. Later we were advised to shush while making a legitimate complaint. DO NOT STAY HERE IF YOU ONLY SPEAK ENGLISH YOU WILL BE TREATED DIFFERENTLY.

Four-star hotel? Hahahaha NO. The pool and gym area staff were helpful and attentive when we asked for help, the food and service were very good in the restaurant, and housekeeping was excellent. But whatever corporate entity runs runs this hotel clearly cares only about squeezing the maximum amount of pennies from its guests, and not about truly caring for their comfort. There are so many things I could snark on about this hotel and its upscale facade, but I want to focus on something important to me: accessibility. Sensitive to smells or have asthma? This hotel does not care, but instead seeks to monetize even the air you breathe by pumping its signature scent into all hallways and common areas, and then selling you the scent. Do you have cognitive issues or anxiety that mean that your brain needs quiet sometimes? This hotel has insipid, b-list electronic pop playing at all hours, everywhere: the lobby, lounges, halls, pools, and guest floors, inside and out. Are you in a wheelchair, use a walker, recently break your foot? There are many places on the grounds you can’t get to easily, or at all, including the rentable pool cabanas. Nobody helped the member of our group who had a walker with their luggage when they arrived. Nobody helped any of us with our luggage. And hahaha the robes they “provide” for guests? Hahahaha, I will attach a photo. If you puncture the bag, don’t wear the robe, and leave it behind: $55. This is just rude, unwelcoming, and not in line with what I expect from a four-star hotel.