Four Seasons Hotel Lion Palace St. Petersburg

This is the first time I write a bad review for a five-star hotel. I have stayed in luxury hotels all over the world and have never encountered such a ridiculous thing. When I booked it, I saw that it was the number one luxury hotel in St. Petersburg. When I arrived, I found that both the appearance and the interior were so-so. The cola and sparkling water in the mini bar were charged. Here comes the point: the hotel did not have a sign asking for room cleaning. There was a cleaning hotline on the phone. When we went out the next day, we called and told them clearly that they could clean it, but when we came back at 2:30 in the afternoon, it was not touched at all. I wanted to take a break and go out in the evening, so I had to call again and complained at 4:30. I happened to meet the lobby manager. She apologized and said she would solve it immediately (and later gave us a plate of fruit). But when we came back at 6 o'clock, they were still cleaning. We could only sit in the corridor. I was so angry that my blood pressure rose on the spot. I didn't expect that a pleasant trip would be ruined by this "luxury" hotel! Isn't cleaning the room what a hotel should do? Who would believe that no one in the housekeeping department of an international chain hotel can understand English? But this is the fact! There is another detail, the tea sets and toiletries provided by the hotel are too low-grade, and the shower caps and hair bands are so poor quality that they are weird. In short, this hotel does not live up to its name, and we have experienced what it means to pay for trouble!

Everything is great 🥰 If they provided treats every day like on the welcome day, it would be really great 😂

Five-star hotel The first is excellent, the tourist attraction is across the street, and it is within walking distance of the Winter Palace. There are many popular restaurants nearby, but I have never been disappointed with any of the restaurants. There are tobacco, alcohol and department stores The second is that the hardware is also very good. In addition to the standard of the four seasons, the palace style is very beautiful and fresh! It may be because of the princess palace. It is small and exquisite and very girly The third is that the front desk service is very good. Because we arrived early, they also tried their best to help us arrange the earliest room to check in. The overall service is very natural and moderate I highly recommend this place

The hotel is conveniently located next to St. Isaac's Cathedral and less than 10 minutes' walk from the Hermitage. There is a coffee shop and Burch near the hotel, which is great and recommended!