Alex at Dybenko Hotel

Room - 14 (Hotel Dybenko) Service - (Not customer-oriented) Minimum comfort conditions for Luxury rooms. Staff - Administrator Elena, does not know how to communicate with Clients. She did not check the request for confirmation of the reservation, got rude and said: “It’s not there, call where you booked.” Upon arrival at the Hotel. There were violations in serving (GOLD SET) Instead of the ordered fruit plate, they put Rafaelki. When they started to figure it out, they said don’t eat or drink Wine, wait for my call (internal phone number of the hotel) We never received a call from the Administrator (we sat there for 40-50 minutes until we called the ALEX Hotel hotline.) Only there for us They said that you can drink Wine and relax (In the morning they will replace the rafaelki with a fruit plate for you) THERE IS NO RESERVE OF PRODUCTS AVAILABLE. In the morning at the time of shift change, THIS ADMINISTRATOR IS ELENA. Without thinking at all about the comfort and care of the clients (maybe they are sleeping?) She started knocking on the door with the words: “I brought a plate of fruit, give it to Rafaelki. I have to hand over my shift” (And she seemed violet that we were sleeping) We exhaled as we understood from her words that her watch is over. Cleanliness - Bottles and a lot of trash were found under the bed. The glasses are dirty, the blanket is not tucked into the duvet cover. We rested in the room for a day, during which time we accumulated a large amount of garbage. We were not even offered to do room cleaning, replacement of towels, replacement of garbage bags, etc. JACUZZI - Guys, this is something with something. Everyone really goes to such rooms and pays a lot of money for comfort and a Jacuzzi in the room. Expectation - (High rest, great mood, comfort) Reality - Jacuzzi with the smell of rotten eggs and ruined your mood for the whole Night! As soon as we turned on the bubbles and circulation in the jacuzzi, the whole room was filled with the smell of ROTTEN EGGS. WE STINKED EVERYTHING AND THE UNDERWEAR INCLUDING. The room has terrible ventilation. The smell lingered throughout the LUXURY ROOM until the morning. Comfort in the room - Bathroom and toilet + (pros) Shower saved us! - we washed ourselves for an hour and washed our clothes. (after the Jacuzzi) + Visually Cozy room - One entrance card to the room is terrible for two. (went out somewhere, pulled out a card, the lights went out and all the electricity) + Flowers, candles, Balls, bed linen, Sparkling wine, Fruit plate (GOLD SET) - Artificial flowers candles 3 hours on batteries and that’s it. Fruit plate not washed fruits there is no beautiful setting, it costs 2k in addition to the room rate Breakfast - Pancakes from Ermolino Tasty, but not enough. the smallest cup of coffee that can ever exist 2 gravy boats (sour cream, condensed milk) Breakfast in a Luxury hotel, STRONG) Food - There is none) Water is in two bottles (IF YOU DON'T WANT TO DIE OF HUNGRY AFTER A HOT NIGHT, ORDER DELIVERY TO YOUR ROOM) Total 6000 room 2000 "convenience" (GOLD Set) + Food delivery to the room 2000 rub. 10,000 rubles and a ruined Anniversary