This is the second time I have stayed in this hotel so I know the hotel can run smoothly and almost be good value for money. However, in the 9 months since I was last here, it seems that the hotel is very understaffed and the customers have paid a price as a result. During our 3-night stay, it was the same two staff members trying to run reception, the restaurant and maintenance all at once. We felt very sorry for them because they were trying their best but it just seemed like they needed more people there. My family reported a problem with the bathroom twice with no solutions provided. We overheard a lot of other guests reporting similar problems. Also, the room was not cleaned when asked and only one towel was provided for two people. We asked for more towels but these requests were ignored, along with fixing a broken toilet seat. My family also contacted Premier Inn online but they say they are unable to help until you have checked out - what is the point of that? On a more positive note, the rooms are comfortable and I did get 3 good sleeps! The breakfast and dinner was also delicious. It is also not too far away from St Peter Port as it is a nice 25-minute walk to the main attractions and there is also a bus from outside the hotel to town. However, although this is one of the cheaper hotels in St Peter Port, it is very overpriced for the service you receive. Our stay cost approximately £400 for three nights, which is very expensive for the issues and service described. It's such a shame because this hotel has so much potential and I had a great stay last time! I think they just need more staff, particularly when the hotel is fully booked.